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Mira has appointed Domestic & General Insurance PLC to provide
product registration services and protection plans to accompany
its products.
What we do with your information
At Domestic & General we want to reassure you that we use
your information both responsibly and securely to provide
you with the best possible service. Below we explain what we
do with your information and your rights to your information.
If you would like any further details you can get in touch
with us using the contact details below or visit our website
(www.domesticandgeneral.com).
Using your information
Domestic & General Insurance PLC (“we”) is the “data controller”
of your information. We process two sets of information about you,
“Personal Information” (your name, address, contact and payment
details) and the “Goods Information” you provide to register your
appliance or device (your name, address, contact and goods
details). We’ll use your information:
(i) As necessary to fulfil our contract with you (including to recover
any amounts owing); (ii) for our legitimate interests in: undertaking
marketing (about our products and services and those of our third
party partners) by post, telephone, email and/or other electronic
messaging services; market research; customer surveys; printing
services; checking and verifying your identity and contact details;
recording your conversations for training, quality and compliance
purposes; and for analytics and profiling for marketing purposes;
and (iii) where required to do so by law. We may also ask for your
consent to some uses of your information.
Sharing your information
From time to time your Personal Information and Goods Information
may also be shared with other members of the Domestic & General
Group of Companies (Domestic & General Insurance or Services
and other future members of the Group whose details we will notify
to you (“Group”), where applicable with Kohler Mira Limited which
is the subject of your protection policy and with companies acting
on our behalf or providing services to us (e.g. the companies we
use to carry out repairs, IT & mailing services, storage of paper
records and telecommunications). Kohler Mira Limited will process
your Personal Information for their legitimate business interests
(including marketing and analytics) in accordance with their privacy
policy.
Transferring your information
In exceptional cases, we may transfer your information to countries
outside the European Economic Area (including the US) which may
not have data protection laws which provide the same level of pro-
tection as provided in the UK. We have put in place Model Clauses
as an appropriate safeguard to ensure that such information is ad-
equately secured and protected and that such transfers meet the
requirements of applicable data protection law.
Marketing
We, along with other members of our Group and Kohler Mira
Limited may use your information to tell you about any offers,
products or services which may be of interest to you. We may
contact you by post, telephone, email and/or other electronic
messaging services.
To change your marketing preference, let us know by emailing
[email protected] or by writing
to us using the contact details provided below. For Kohler Mira
Limited marketing you’ll need to contact them directly using
their contact details that you’ll normally find in their privacy
notice.
Contact Details
If you need to contact us about your information or your informa-
tion rights, or to see a copy of our Model Clauses, please wrote
to Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer,
Domestic & General, Leicester House,
17 Leicester Street, Bedworth CV12 8JP or
[email protected] and we’ll be happy to
help you.
Rights to your information
By writing to the Data Protection Officer using the contact details
provided below, you have the right to ask us:
•
For a copy of the Personal Information we hold about you
•
For a copy of the Personal Information you provided to
us to be sent to you or a third party in a commonly used,
machine readable format
•
To update or correct your Personal Information to keep it
accurate
•
To delete your Personal Information from our records if it is
no longer needed for the original purpose; and
•
To restrict the processing of your Personal Information in
certain circumstances
And you may also:
•
Object to us processing your Personal Information, in
which case we will either agree to stop processing or
explain why we’re unable to, and
•
Where we rely on your consent, withdraw that consent at
any time
Please note that the above rights are not absolute and certain
exemptions apply to them. You can also make a complaint to
the Information Commissioner (www.ico.org.ukl) if you feel your
Personal Information has been mishandled.
Activate your Free* Guarantee
Thank you for choosing Mira. By registering your product,
this will act as your proof of purchase and enable us to
provide the best possible after sales service.
REGISTER NOW
visit the Mira website
guarantee page
Keeping your information
We keep your Personal Information for six years after you termi-
nate your policy so that we can deal with any claims. Your goods
information we keep for a bit longer, normally 10 years (the aver-
age life of an appliance) for health and safety. We also keep your
information to send you marketing that you might be interested in,
unless we receive a request from you to opt-out of marketing.
(
You will need the Model Name, Product Code and Date of
Manufacture. This information can be found on the front page of
this guide)
* If you do not activate your guarantee proof of purchase
will be required.
www.mirashowers.co.uk/support/guarantee.htm
