Kohler K-856, Homeowner'S Manual

Page: 14 / 72

Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms
Probable Causes Recommended Action
17. Water flows from neckjets,
but neckjets do not pulse.
A. Wiring harness from
neckjet pulse canister to
control is loose,
disconnected or damaged.
A. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
B. Pulse canister does not
work.
B. Replace pulse canister. Refer to
installer/dealer.
C. Control is not working. C. Replace control. Refer to
installer/dealer.
18. Backjets do not operate. A. Whirlpool pump is not
operating.
A. Turn on pump.
B.
Backjet butterfly valve does
not open.
B.
Check for loose connections or wires
leading from backjet pulse canister to
control. Replace backjet pulse canister
or control if necessary. Refer to
installer/dealer.
C. Not enough water in
whirlpool.
C. Fill whirlpool so water level sensors
are covered.
D.
Actuator switch does not
work.
D.
Replace actuator switch. Refer to
installer/dealer.
E.
Power from pump motor
to control is off.
E.
Check for loose connections or wires
leading from pump motor to control.
Refer to installer/dealer.
F.
Backjet pipe is blocked.
F.
Remove obstruction.
G. Switch wire from switch to
control is disconnected.
G. Reconnect or replace switch wires that
use modular plug. Refer to
installer/dealer.
19. Backjets do not pulse. A. Pulse canister does not
work.
A. Check for loose connections or wires
leading from pulse canister to control.
Replace pulse canister or control if
necessary. Refer to installer/dealer.
B. Switch does not work. B. Replace switch. Refer to
installer/dealer.
C. Switch wire from switch to
control is disconnected.
C. Reconnect or replace switch wires that
use modular plug. Refer to
installer/dealer.
20. Effervescence ports do not
work.
A. Whirlpool pump is not
working.
A. Turn on pump.
B. Butterfly valve is not
working.
B. Replace butterfly valve. Refer to
installer/dealer.
C. Pump does not work. C. Refer to the Service Manual to
troubleshoot the system. Refer to
installer/dealer.
D. Control does not work. D. Replace control. Refer to
installer/dealer.
21. Effervescence ports do not
bubble.
A. Air intake on suction line
is blocked.
A. Remove blockage.
B. Water flow is too low. B. Increase water flow.
22. Chromatherapy lights do
not work.
A. Loose, disconnected or
damaged
wiring/connections.
A. Check wiring for proper connections.
Replace wiring if necessary. Refer to
installer/dealer.
B. Control does not work. B. Replace control. Refer to
installer/dealer.
1023274-5-B 14 Kohler Co.