Troubleshooting Procedures (cont.)
Symptoms
Probable Causes
Recommended Action
B.
Water does not cover the
overflow channel sensors.
B.
Fill the bathing well until
water flows over the
bathing well rim, into the
overflow channel, and
covers the overflow
channel sensors.
Suggested fill level is to
the drain overflow.
C.
”On/Off” control switch
does not light up or flash
when the unit is running
or filled as required.
C.
Check the wiring or
replace the “On/Off”
control switch. Refer to
the installer/dealer.
D.
Pump/motor does not
work.
D.
Rebuild or replace the
pump/motor. Refer to the
installer/dealer.
E.
Control does not work.
E.
Check the wiring or
replace the control. Refer
to the installer/dealer.
3.
Water does not
cascade evenly over
the entire bathing
well rim.
A.
Unit is not level.
A.
Level the unit by using
the wrench provided to
turn the adjustable feet up
or down as needed.
B.
Bathing well ports are
blocked.
B.
Remove blockage.
C.
Metal suction screen is
blocked.
C.
Clean the metal suction
screen.
4.
Unit stops
automatically before
18 minutes.
A.
GFCI/ELCB trips.
A.
Identify the source of the
fault and correct. Refer to
the installer/dealer.
B.
Motor overheated and
protection device activated.
B.
Check for blockage of the
motor vent. Allow the
motor to cool, then
remove the blockage.
Check for a plugged metal
suction screen, and allow
the motor to cool before
restarting.
Check for blockage of the
bathing well ports.
Remove the blockage, and
allow the motor to cool
before restarting.
C.
Water level drops below
the overflow channel
sensors during operation
(
″
yellow
″
ring will be
flashing on pump switch).
C.
Fill the bathing well until
water flows over the
bathing well rim, into the
overflow channel, and
covers the overflow
channel sensors.
Suggested fill level is to
the drain overflow. Make
sure the bath drain seals
properly.
5.
Noisy operation.
A.
Metal suction screen is not
in place over the plastic
suction cover.
A.
Position the metal suction
screen over the plastic
suction cover to prevent
cavitation.
1019731-2-B
18
Kohler Co.
