Troubleshooting Tips
Most difficulties are easy to fix. Consult the troubleshooting table for common problems and their solutions. If
you continue to experience problems or need repairs beyond these minor adjustments, contact the Kogan
customer support team or your local licensed service center for assistance.
WARNING! ALWAYS switch off the mower, remove safety key from it’s socket, and remove
battery before performing any adjustments, maintenance, blade change, or repairs to your mower.
Problem
Possible Cause
Corrective Action
Motor fails to
start
Safety key removed from battery
power socket .
Put safety key into battery power socket.
Safety key has been put into the
socket, but the connection is not
tight and secure.
Take out safety key and put it into the socket
again ensuring the plug is tight and secure.
Battery fully discharged.
Need to recharge the battery before every use,
only use a fully charged battery.
Battery is defective.
Replace with a fully charged battery.
Starting procedure is not correct.
Make sure you follow the correct starting
procedure:
1. Press and hold the safety button (1).
2. Squeeze the switch lever (2) towards the
handle.
3. Release the safety button (1) and hold switch
lever firmly.
The blade may be blocked.
Remove safety key form the socket, remove
battery, turn the mower over, and check the
blade.
Mower stops
while mowing
(for reasons
other than
releasing the
switch lever)
The battery has been completely
depleted.
Recharge the battery immediately or replace it
with a fully charged battery.
Mower is hard to
push
The grass may be too high for the
cutting height.
Raise the cutting height or narrow your cutting
swath and try again.
The blade, mower deck, or rear
discharge plate may be clogged
with debris.
Remove the safety key from the socket and
remove battery, then turn the mower over on the
left side, and check below the deck. Clear the
debris if necessary.
The mower bogs down or stalls in
heavy grass .
Raise the height of Mower. Cut a narrower swath.
Walk slower.
The grass is wet.
Let the grass dry before mowing.
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