Not turning on
•
Ensure the appliance is securely connected to power
•
Check if the voltage is too low
•
Check if there is a power failure or partial circuits have tripped
Odour
•
Wrap food tightly before storing
•
Ensure there is no rotten food
•
Clean the inside of the refrigerator
Compressor is slow to
operate
•
This is normal when the ambient temperature is high, e.g. in
summer
•
Do not overstock
•
Only store food once cooled
•
Do not open doors too frequently
Light does not
illuminate
•
Ensure refrigerator is connected to power light is not damaged
•
Have the light replaced by a specialist
Doors cannot be
properly closed
•
Ensure door is not obstructed
•
Ensure refrigerator is not tilted
Loud noise
•
Ensure refrigerator is level and stable
•
Check whether accessories are placed at proper locations.
Door seal not tight
•
Ensure door seal is clean
•
Heat and cool the door seal e.g. with an electrical drier
Water pan overflows
•
Heavy defrosting resulting from too much food stored
•
Doors are not closed properly
Housing is hot
•
This is expected due to the high-wattage operation of the
appliance
•
If this is occurring beyond what is standard, ensure refrigerator
has adequate ventilation and is not overstocked
Surface condensation
•
This is normal when the ambient humidity is too high: wipe
with a clean towel
Abnormal noise
•
Buzzing from operation is normal
•
A creaking noise produced by refrigerant flowing inside the
appliance is normal.
If the above steps do not resolve an issue you are facing, contact Kogan.com.
TROUBLESHOOTING
