Kodak 210433-1 User Manual Download Page 93

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APPENDICES

Troubleshooting

This appendix contains valuable information to help you solve the most
common printer problems for 1500 TX printers.

The problems addressed are divided into these types:

•

Printer health

•

Print quality

•

Data transfer

•

Application software

A separate index is provided at the end of this appendix to help you
quickly locate discussions of symptoms and their solutions.

Troubleshooting quick list

Many common problems can be solved by checking for just three items:

•

Is the printer connected to a good power source?

•

If using a serial cable, do serial I/O settings match on the printer and
computer?

Isolating problems

You can quickly isolate problems to either the printer, computer/printer
interface, or application software using the following procedure:

1. Turn the printer OFF, then ON.

2. Load media, then run a prime to assure that all jets fire. (See "Prim-

ing for Cartridge Print Check" in Chapter 2.)

3. Perform a color calibration. (See Appendix A.)

If your printer fails during any of the above steps, call your ENCAD
distributor/dealer or call ENCAD Technical Support. Otherwise,
continue with the steps that follow.

Summary of Contents for 210433-1

Page 1: ...nsmitted transcribed stored in a retrieval system or translated in any human or computing language in any form or by any means electronic mechanical magnetic or otherwise or disclosed to a third party without the express written permission of ENCAD Inc 6059 Cornerstone Court West San Diego CA 92121 U S A Certain manuals are distributed by ENCAD in an electronic format on CD ROM or over the interne...

Page 2: ...commercial damages special incidental or consequential damages or any other damages or claims whatso ever This Warranty gives Buyer specific legal rights and Buyer may also have other rights that vary from state to state This Warranty applies only to printers purchased from ENCAD or authorized ENCAD distributors or dealers The intent of this Warranty is to repair or replace defective Products subj...

Page 3: ... the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by ENCAD Inc could void the user s authority to operate the equipment Note This product was FCC certified under test conditions that included the use of shielded I O cables and connectors ...

Page 4: ...schriebenen Netzstecker für das entsprechende Land in dem das Gerät installiert wird ist unbedingt notwendig für die elektrische Sicherheit El uso de cable poder marcado HAR capacidad de 10A 250V con el enchufe apropiado para el país donde se use el producto es requerido para acatamiento de seguridad eléctrica L emploi d un cordon surmoulé HAR estimé 10A 250V CA avec la configuration de la fiche c...

Page 5: ...ces the printer and provides basic guidelines for getting the best print quality Chapter 2 Getting started Describes the printer s components and explains the basic steps needed for using the printer after it has been assembled and connected to your computer Includes procedures for installing and priming ink cartridges and loading media Chapter 3 Setting printer options Explains how to use some of...

Page 6: ...chnical specifications for 1500 TX printer Appendix G Supplies Includes a complete list of ENCAD media ink cartridges and spare parts and information for ordering supplies for your printer Appendix H Communication and cabling Provides the printer s serial cable requirements and details on setting serial communication param eters Appendix I Troubleshooting Provides answers to commonly asked questio...

Page 7: ...oving the carriage 2 6 Installing the cutter 2 7 Filling the ink reservoirs 2 8 Filling the ink cartridges 2 9 Priming the ink delivery lines 2 12 Priming the ink cartridges 2 14 Aligning the ink cartridges color calibration 2 17 Cartridge recognition 2 18 Pausing the printer 2 18 Canceling a print 2 19 Chapter 3 Printer options 3 1 Returning to the default settings 3 1 Printing the settings 3 1 C...

Page 8: ... Periodic cleaning 4 6 Cleaning the service station 4 8 Maintaining the NovaPrime 4 10 Preparing your printer for transport or storage 4 10 Returning the printer for service 4 11 Accessing printer information 4 11 Appendices A Calibration A 1 B Installing additional memory B 1 C User interface C 1 D Error messages D 1 E Glossary E 1 F Technical information F 1 G Ordering supplies G 1 H Serial cabl...

Page 9: ...d business professionals ENCAD printers let you experi ence the creative freedom of exceptional graphics quality The printer cuts hours of production time while giving you the dramatic impact of high fidelity images 1500 TX printers are being used for many types of printing needs Textile design Strike offs Sample yardage Posters storyboards Banners DTP Signs Packaging prototypes Displays Fine art ...

Page 10: ...he ink supply is low just open the cap and refill The printers accept raster oriented data in the form of HP RTL format In this mode printing begins immediately after the first complete line of HP RTL data is received Depending on the software used millions of colors are possible yielding superb results for continuous tone images Your printer comes with TX Print a software RIP designed specificall...

Page 11: ...e Inks TX and special coated fabrics you can be confident you re producing the most saturated and vibrant colors possible ENCAD s complete line of Textile Inks and pre treated fabrics blend to deliver the color depth necessary to print strike offs and samples Textile Inks can also be used with ENCAD s Quality Imaging Supplies media to print stunning presentation boards Get consistent results yard ...

Page 12: ...he jets may clog Replace the original tape on the jet plate Place the cartridge in a sealed plastic bag and store it in a closed area at room temperature Keep it out of direct sunlight Open new cartridges only when you are ready to install them Use only ENCAD brand ink refills and cartridges Drawings containing both black and color elements require alignment of the cartridges to each other See App...

Page 13: ...ld return it to its original packaging for storage Print on the correct side Roll media is wound with the preferred side out Handle with care Handle your media carefully to avoid creases scrapes and tears Avoid crushing or damaging roll media edges Wear gloves Photographic paper based media is very susceptible to scratching and creasing and may absorb skin oils Fingerprints on the media prior to p...

Page 14: ...1500 TX User s Guide 1 6 Introduction This page intentionally blank ...

Page 15: ...e that the power cord is plugged in you have connected your printer to your computer using either a parallel or serial cable the printer is turned on before attempting to print driver software is installed Refer to the Readme files on the driver disks provided with your printer Details on using the drivers are contained in the PC Connectivity Guide on the CD ROM ...

Page 16: ... menus provide a list of additional menus or immediate tasks to perform Selection menus let you view and modify values Choosing menu functions To select a function press the button adjacent the function displayed The display will list options available for the selected function Press the Next Option or Prev Option buttons to view the selections When the selection you want displays press the button...

Page 17: ... The printer includes sensors which detect the presence of media and activate the feed and take up mechanisms Roll media must have an inside diameter of 2 or 3 and a maximum outside diameter of 6 If your media has an inside diameter of 3 use a core adapter supplied with your printer If you plan to store prints on the take up roll you may want to have extra cores available IMPORTANT The printer can...

Page 18: ... To load roll media 1 Slide the rolled media onto the media upper roller orienting it as shown below Slide the media guide into the roll core and tighten the guide to secure the roll by turning the blue knob clockwise Standing behind the printer insert the media s leading edge into the back of the printer aligning the paper edge with the alignment mark on the platen The printer will sense the pres...

Page 19: ...e the take up roll 1 Set the printer to Take up mode by pressing Setup Paper Options Menu Supply Type Take up then press OK This enables the take up roll and disables the cutter 2 Install an empty core onto the take up guides Be sure that the core width matches the width of the media you are using 3 Slide the roll guide into the media core and secure it by tightening the locking mechanism If you m...

Page 20: ...r as described in Chapter 3 if you are running a long plot Because of the print speed and the narrow media the ink may otherwise not have sufficient time to dry before the media is rolled onto the take up core To unload the take up roll 1 Press the Cut button to cut the media 2 Remove the roll from the printer and release the adjustable roll guide Moving the carriage When not in use the cartridges...

Page 21: ...The exception to this is ribbed media which cannot be cut with the cutter It is OK to use scissors to cut ribbed media To install the cutter 1 Press the Access Cartridges button to move the carriage to the left out of the service station The cutter fits in the printer on the left side of the carriage Install the cutter by inserting it into the carriage 2 Push the cutter into the slot until it clic...

Page 22: ...ure You can order replacement cutters from ENCAD by calling 800 45 ENCAD 619 677 5071 or fax ENCAD at 619 549 7894 Users outside the U S can call their local ENCAD sales center Filling the ink reservoirs Use of inks other than ENCAD TX series ink may cause damage to the printer The printer can support long uninterrupted printing runs because each of its four reservoirs holds 500ml of ink The ink r...

Page 23: ...2 Remove cap from the bottle 3 Make sure the ink color and type matches the reservoir and pour in the ink Be sure to use only TX ink in all the reservoirs and TX series ink cartridges Replace the cap on the reservoir 4 A complete second set of plumbing is provided so there are two color coded quick connect fittings for changing to another type of ink Be sure that each reservoir is connected to the...

Page 24: ...t and prime one color at a time Fill all cartridges and reservoirs only with TX ink Note Visually inspect each cartridge before filling it Make sure the blue tape is intact on the jet area of the cartridge Do not remove tape at this time Inspect the IC chip on the cartridge Make sure it is secure and in approximately the location shown on the following figure If any cartridge is damaged use one of...

Page 25: ...of the squeeze bottle into the hole on the top of the empty cartridge Slowly push it down until it bottoms out then retract it by approximately 1 8 3 Slowly press the plunger dispensing all of the ink into the cartridge 4 Recap the bottle 5 Install the cartridge in the carriage Caution do not remove the blue tape yet ...

Page 26: ...set up the printer It is not necessary when refilling the reservoirs or replacing ink cartridges When filling more than one color of ink be sure to thoroughly wipe any excess ink from the NovaPrime before working with the next color to avoid the possibility of color cross contamination To prime the delivery lines Work with one ink color at a time to prevent contaminating another color 1 Press Util...

Page 27: ...visible in the NovaPrime sight tube remove the cartridge needle from the NovaPrime and insert it into the hole in the top of the ink cartridge Be sure the needle is tightly connected 5 Gently tighten the fitting 1 4 turn to prevent air leaks Do not over tighten 6 Remove the cartridge from the carriage and remove the blue tape from the jet area of the cartridge ...

Page 28: ...s When removing the NovaPrime use the silicone tip to wipe and clean the jet plate Remember to clean the silicone tip of ink before moving to the next cartridge 9 Check that there are no twists in the ink delivery line Check for ink on the jet plate Continuous bleeding of the jet plate indicates a loss of vacuum in the cartridge or an air leak in the lines Correct this before proceeding 10 Insert ...

Page 29: ...ng the 1500 TX will auto matically compensate for jets found to be electrically damaged The only intervention needed is to verify that there are no clogged jets and then choose which print mode is most appropriate for your needs This is by printing the Prime test pattern and then setting the print mode accordingly To prime the ink cartridges 1 With media loaded press Utility Prime A test pattern p...

Page 30: ... clogged jet clean and prime the affected cartridge according to the instructions on page 4 8 of the Users Guide Your goal is to eliminate all gaps in the stair step pattern before starting your job Electrically defective jets Your 1500 TX automatically discontinues use of electrically defective jets and instead uses other jets to compensate for them ...

Page 31: ...ning the ink cartridges color calibration Color calibration aligns the inkjets of the cartridges to each other Misalignment can result from minute variations in cartridges during manufacturing and from cartridge alignment in the printer Color test patterns let you check the horizontal and vertical alignment values and adjust them for the best printing results Check the calibration each time you re...

Page 32: ...d that they are installed properly Cartridge recognition is performed when a print request is received i e image data prime etc If the system detects a problem the following error message is displayed on the control panel Unrecognized Cartridge s and the printer will beep three 3 times To clear cartridge recognition error 1 Press Access Cartridges to move the carriage to the position which allows ...

Page 33: ...eling a print To cancel a print first send a cancel order from the computer using the appropri ate command for your software application For example you can delete the file in the Print Manager Print Options To clear the buffer after cancelling a print press Reset ...

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Page 35: ... Paper Options User Setup Returning to the default settings Pressing the Setup User Setup Init Settings buttons returns all printer options to the factory defaults All saved user settings are lost The table that follows shows the printer defaults Printing the settings Pressing the Setup User Setup Print Settings buttons causes the printer to print a listing of its current settings Be sure to have ...

Page 36: ...LECT USER 1 1 TO 8 SAVE USER 1 1 TO 8 UNITS SELECT ENGLISH METRIC LANGUAGE ENGLISH GERMAN FRENCH ITALIAN SPANISH PORTUGUESE JAPANESE CHINESE KOREAN INK PREHEAT Y 2 B 2 C 2 M 2 OFF 1 7 DRYER OFF ON DRY TIME 0 0 10 0 20 60 00 BAUD RATE 9600 19200 38400 PARITY BIT EVEN NONE EVEN ODD DATA BIT 7 8 SYSTEM SETTINGS DEFAULT OTHER OPTIONS SUPPLY TYPE TAKEUP ROLL LCD CONTRAST 9 1 16 CALIBRATION SETTINGS DEF...

Page 37: ...uality images at a reasonable printing speed for most users Whenever you choose a print mode other than Normal you will choose to emphasize either speed or quality Print mode options include the following Color mode Print quality Print passes Carriage speed Print direction Default print mode settings are summarized in the table which follows It is not necessary to set all the parameters unless you...

Page 38: ...paramters are defined by the user at the control panel To choose print quality 1 Press Setup Print Mode Quality Mode 2 Choose the desired quality 3 Press OK Print passes The number of passes indicates how many times the cartridges must fire to lay down the ink for a complete scan line You may select single three four or six passes so that on a single pass the jets fire a third or a quarter of the ...

Page 39: ...r shading unidirectional can reduce running and ink bleeding If you re more concerned with printer speed bidirectional firing can decrease your printing time To change the print direction 1 Press Setup Print Mode Print Direction 2 Choose Unidirectional or Bidirectional 3 Press OK Choosing paper options Paper options let you define the following Supply Type Media Standard Margins Auto Load Delay Au...

Page 40: ... standard To choose the media standard 1 Press Setup Paper Option Media Standard 2 Choose the size of media you are loading 3 Press OK Margins Margins can be set to Normal or Expanded The Expanded setting ex pands the print area and decreases the margins Any part of the image that extends into the margin will be clipped When the Margins option is set to Expanded make sure that you align the media ...

Page 41: ...uto load delay 1 Press Setup Paper Option Auto Load Delay 2 Choose the delay time 3 Press OK Auto Cut When the Auto Cut option is set to on off is the default the printer automatically cuts the media when the image is complete Be sure the image is dry before cutting turn on the dryer and or specify a Dry Time See Setting a Dry Time in this chapter for the procedure You can select Cut from the cont...

Page 42: ...f the print area for a standard 36 x 48 sheet even if the printed image is only 30 inches long To turn off Save Media 1 Press Setup Paper Option Save Media 2 Choose Off 3 Press OK Auto Wipe The cartridge jet plates are periodically wiped during printing The default for this function is ON If you are having problems with banding you can sometimes solve the problem by setting the wiper to OFF howeve...

Page 43: ... you want to use before sending an image to the printer You can save settings for the following options Cut On or Off Auto Wipe On or Off Print Mode Media Standard Monochrome or Color Normal or Expanded Margins Drying Time Parity Save Media On or Off Baud Rate Quality Mode Dryer On Off To save user setup 1 Press Setup User Setup Save User 2 Scroll to the number for the user settings 3 Press OK To ...

Page 44: ... display 3 Press OK Choosing ink options Ink Preheat If you are experiencing banding you may want to experiment with the ink preheat settings These will vary depending on the ambient temperature where the printer is located and on the media and ink used Note setting the preheat level too high can cause the ink to sputter Values are Off 1 7 Defaults are black 2 yellow 2 magenta 2 cyan 2 To set the ...

Page 45: ...s expired the printer rolls or cuts the image and begins printing the next image in the buffer To set the dry time 1 Press Setup Ink Option Dry Time 2 Choose a time from 10 seconds to 60 minutes 3 Press OK Dryer On Off The dryer installed at the base of the printer stand helps to dry ink To enable the dryer 1 Press Setup Ink Option Dryer 2 Choose On 3 Press OK LCD Contrast The LCD Contrast functio...

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Page 47: ...ality printing include Refilling the ink reservoirs Changing ink type Replacing ink cartridges Cleaning the ink cartridges Cleaning the service station Refilling ink reservoirs Use of inks other than ENCAD TX may cause damage to your printer The ink reservoirs are located at the left side of the printer You can refill any time even while printing Be sure the reservoirs always have ink in them it i...

Page 48: ...e lid 2 Replace the lid of the 500 ml ink bottle with the pouring spout 3 Be sure that the opening in the pouring spout tube is below the pouring spout lid or ink will spill 4 Open the front left cover to gain access to the reservoirs 5 Remove the cap from the pouring spout 6 Remove the cap from the reservoir you want to fill 7 Verify that the ink color and type in the bottle and in the reservoir ...

Page 49: ...t area of the cartridge 1 Press Utility Access Cartridge to move the cartridges out of the service station 2 Disconnect the quick connect fitting noting the color fitting to which it was connected 3 Remove the cartridge from the carriage by gently pulling the top edge toward you then lifting it out of the carriage Leave the tube fitting attached to the cartridge to avoid leaking 4 Wipe any ink fro...

Page 50: ...the previous type of ink Installing new cartridges Be sure the cartridges you are installing contain the same type of ink as the reservoirs Fill them if necessary snap them into place and attach the quick connect fittings as described in Chapter 2 The printer will only operate when TX cartridges are in stalled Installing non TX series cartridges may damage the printer and will prevent it from oper...

Page 51: ...uld purge the ink lines and rinse them with distilled water very well before storing or transporting the printer You will then have to reprime the lines as described in Chapter 2 To purge ink delivery lines 1 Remove all four cartridges before purging the ink lines 2 Disconnect the ink delivery lines from the ink reservoirs Carefully wipe any excess ink from each connector using a paper towel befor...

Page 52: ... your printer in top operating condition Interval Component Cleaning Agent Immediately Any clean up ink spills Distilled water Weekly Service station seals and wipers Distilled water Monthly Slide shaft Isopropyl alcohol Encoder strip top and bottom Distilled water Cartridge jet area Distilled water Semiannually External areas Distilled water Pinch rollers and lower drive rollers Distilled water A...

Page 53: ... to annually inspect The following components should be cleaned and inspected for damage on an annual basis and replaced if necessary Carriage belt Trailing cable Service station seals and wipers Cutter Cleaning the ink cartridge jet plate The ink cartridges may require occasional maintenance when used in low humidity If repeated priming doesn t unclog the head follow the cleaning procedure below ...

Page 54: ... jet area of the cartridge 5 Press the Utility Access Cartridges buttons to return the carriage to the service station 6 Press the Utility Prime buttons to check the cartridges Repeat two more times if necessary If the cartridges fire correctly perform the appropriate calibration procedures from Appendix A 7 If the cartridge continues to misfire remove the cartridge Rinse the ink from the bottom o...

Page 55: ...ft to remove the entire service station assembly 4 Rinse the service station and wipers with warm water Use cotton swabs to clean small spaces 5 Inspect the seals and wipers Any damage to these parts can cause the cartridge jetplate to clog resulting in misfires Compare the wipers to the figure which follows and replace the service station if necessary 6 Dry the service station and replace it putt...

Page 56: ...ck Pull it out and replace the AA batteries To clean the NovaPrime Clean the NovaPrime part that touches the cartridge with distilled water and a lint free cloth to remove ink Thoroughly wash the ink bottle and allow to air dry Preparing your printer for transport or storage If you need to take your printer out of service for example to ship it to another location or to send it to a repair depot d...

Page 57: ...e returning the printer contact ENCAD Techni cal Support for an RMA number and for complete instructions on preparing your printer for shipment Accessing printer information The printer can provide you with information on the following Plot area Memory Calibration settings On time Plot time Firmware version To access printer information 1 Select Utility Print Settings or Utility Display Settings 2...

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Page 59: ...ntally and vertically with the black alignment marks no adjustment is required The second pattern labeled Color Horizontal Head To Head Calibra tion horizontally aligns the cartridges Three lines similar to the example below are printed with the following color combinations yellow magenta magenta cyan and cyan black 3 2 1 0 1 2 3 Color Horizontal Head to Head Calibration The third pattern labeled ...

Page 60: ...dge installation instructions 2 Load media in the printer that is at least 11 inches 28 cm wide See Chapter 2 Getting started for media loading instructions 3 Prime the heads to ensure that all cartridges fire correctly Make sure Color is the selected print mode 4 Select Utilities Color Calibration Calib Print Test The test patterns print 5 Examine the Current Heads pattern the colored s should al...

Page 61: ...r width you measured When you set the XY calibration values all subsequent images are printed using the new values until you manually reset the calibration The XY calibration values are only used when the Use XY Calibra tion option is set to On see Chapter 2 XY calibration should not be used for merged vector raster images To print the XY calibration test pattern 1 Load the printer with media that...

Page 62: ...axis 1 Select Utility Calibration Paper Axis Test 2 Measure the test pattern printed when you pressed Utility Calibration Use Calib XY The distance between the marks should be exactly 33 inches 838 2 mm 3 Press the Next Selection button until the dimension you measure dis plays 4 Press OK ...

Page 63: ... following table have been tested and found to func tion properly in ENCAD printers Other manufacturer s SIMMs may be used if they are within the height limitation and conform to JEDEC specifications however ENCAD does not guarantee compatibility ENCAD s bulletin board and Web page provide further information on SIMM compatibility You may want to check there for the latest infor mation Note ENCAD ...

Page 64: ... touch the circuit board or its components without first touching the bright metal portions of the printer Static damage is more likely when the relative humidity is low To remove the right cover 1 Disconnect the power and the interface cables 2 Remove the printer s top cover 3 Remove the three screws under the right side of the printer which attach the right side cover and the two screws which at...

Page 65: ...ory B 3 1500 TX User s Guide APPENDICES To remove the SIMMs 1 Facing the top of the SIMMs push the side clips gently to the outside away from the SIMM 2 Push over and pull out being careful not to damage the fingers on the top ...

Page 66: ... Slowly push the SIMM to a 90o angle until the two side clips snap into place Make sure the SIMM is fully seated 2 Carefully reconnect the ribbon cable harness to the connector on the PC board Reattach the other connectors removed earlier 3 Reinstall the right cover and top cover ...

Page 67: ...n italics indicate that selecting the option gives access to further options Items in bold are the default option Main menu at a glance MainMenu Load Media Cut Pause Reset Feed Media Menu Setup Menu Print Mode Menu Paper Options Menu User Setup Menu Ink Option Menu Serial Comm Menu Exit Utility Menu Prime Access Cartridge Color Calib Menu Display Settings Print Settings Service Menu Exit ...

Page 68: ...r s Guide C 2 Menu Tree Feed media menu l Forward Backward l l l l l l Exit l Forward advances media toward the front of the printer Backward moves media to toward the back of the printer Exit returns to main menu ...

Page 69: ...c_Arts US_All Metric_All Margins Normal Expanded Auto Load Delay 1 12 6 Auto Cut On Off Save Media On Off Auto Wipe On Off Exit User Setup Menu Select User 1 8 1 Save User 1 8 1 Units Select English Metric Language English German French Italian Spanish Portuguese Japanese Chinese Korean Init Settings Print Settings LCD Contrast 1 16 9 16 is less contrast Exit Ink Option Menu Ink Preheat Menu Off 1...

Page 70: ...menu Print Mode l Color Mode Print Passes l l Quality Mode Carriage Speed l l Print Direction l l Exit l Color mode provides access to a further menu to select color default or mono chrome printing Quality mode provides access to a further menu to select User Draft Normal default Quality or Enhanced print mode Print passes provides access to a further menu to select 1 3 4 default or 6 print passes...

Page 71: ...Select Normal default or Expanded margins Auto Load Delay provides access to a further menu to change the delay between when the media is loaded and when printing starts This allows users to adjust the media if necessary Select 1 12 seconds Default 6 Auto cut provides access to a further menu to turn Auto cut Off default or On When On the printer cuts the media after printing is complete Save Medi...

Page 72: ...r configura tion to the selected user number Units select provides access to a further menu to choose the calibration units English or Metric Language provides access to a further menu to select the language used for the display Choose from English default German French Italian Spanish Portuguese Japanese Chinese Korean Init settings returns the printer to its default settings Print settings print...

Page 73: ...e ink preheat value Options are Off 1 7 Default is 2 Dryer provides access to a further menu to turn the dryer Off default or On Dry time provides access to a further menu to select the dry time in the range of 0 seconds default to 60 minutes When enabled the printer waits the selected amount of time after printing before cutting the media or advancing to the next print Exit returns to the Setup m...

Page 74: ...xit l Baud rate provides access to a further menu to select the baud rate 9600 default 19200 38400 Data bits provides access to a further menu to select 7 default or 8 as the data bit Parity bits provides access to a further menu to select parity None Even default Odd Exit returns to the Setup menu ...

Page 75: ...Cyan magenta yellow vertical Cyan magenta yellow horizontal Calib print test Calibration Menu Use Calib XY ON off Paper Axis Test Paper Axis 32 00 34 00 Diagnostics tech support only Display settings Print settings Service menu Deadband test tech support only Slow db test Single line test All lines test Deadband Slow deadband Clock reset ...

Page 76: ...r Color Calib Menu provides access to further menus for printing the color calibration test pattern and for entering values determined by examining the test patterns Calibration Menu provides access to a further menu for calibration options and diagnos tics Display Settings displays information such as media size firmware revision RAM size and plot hours Print Settings prints information such as m...

Page 77: ...tics l l l l Exit l Use Calib XY provides access to a further menu in which you can set this function on or off Paper Axis Test prints the paper axis test pattern Paper Axis provides access to a further menu in which to enter values determined by examining the paper axis test pattern Diagnostics for tech support only ...

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Page 79: ...at you can describe the problem to ENCAD technical support personnel If the Servo shutdown message displayed cycle the printer s power to clear the error If the Unrecognized Cartridge s message is displayed one of three problems is present 1 One or more non ENCAD TX cartridges are installed 2 One or more cartridges are improperly installed and 3 One or more cartridges not installed To clear the er...

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Page 81: ... the printer lays down in an inch handshake A method the computer and printer use to communicate inkjet The nozzle part of the ink cartridge interface cable The cable used to connect the printer to the computer NovaJet printers use a serial or parallel interface cable media The surface on which the printer prints the image Media comes in a variety of types including fabrics paper and canvas monoch...

Page 82: ...ined by the width of the media prime To clear the ink cartridges by forcing them to fire rapidly Also to fill the ink lines with ink raster image A graphic created by dots called bitmaps resolution The sharpness of a printed image as measured by dots per inch roll feed Media that is packaged on a roll and is loaded and fed through the back of the printer vector A graphic created by geometric lines...

Page 83: ... MHZ processor 104 jet ink cartridges 500 ml ink reservoirs Two sets of ink lines Ink priming system BUFFER Two 72 pin 32 bit wide DRAM sockets 8 MB user upgradeable to 16 32 or 64 MB 70 ns or faster ENCAD approved INTERFACES BidirectionalParallel IEEE1284 RS 422 232 422 to 9 pin 232 for self service Optional 10 Base T 10 Base 2 BAUDRATES 9600 19200 38400 POWER 90 246 VAC 47 63 Hz Consumption 20 W...

Page 84: ...1500 TX User s Guide F 2 Specifications Made in the U S A DIMENSIONS Height platen above floor 44 1 12m Width 95 2 41m Depth 28 0 71m Weight 150 Print width up to 59 6 printable ...

Page 85: ...eding between colors Note Ink and cartridges are specific to the 1500 TX printers ENCAD supplies ordering information You can order ENCAD supplies from your Authorized ENCAD Dis tributor ENCAD Supplies Dealer or order directly from ENCAD For the names of authorized distributors in Europe Asia and Latin America call Europe Paris France Phone 1 3051 0041 Fax 1 3051 7080 Latin America Austin TX Phone...

Page 86: ...ges and reservoirs with the same color of ink Inkjet media for 1500 TX printers ENCAD TX ink and media expand the range of projects you can produce with your printer Put your ENCAD inkjet printer to work creating dazzling presentations quality fine art photo realistic images impressive signs eye catching trade show displays and more ENCAD TX media features proprietary coatings which provide the hi...

Page 87: ...emium Matte 100 gram This paper produces high resolution no bleed output with no strikethrough for medium color fill and minimal cockle Use with Enhanced Printing mode only Specialty Canvas Inkjet coated artist canvas for photo realistic images art work portraits any image which requires an artist canvas look Quality comparable to photographic glossy media Use with Enhanced Printing mode only Medi...

Page 88: ...edia Samples Media samples are available so that you may experiment with a variety of media for your application Because we are always adding new media call your authorized ENCAD media dealer for a list of current offerings Media Cutter pkg of 5 ...

Page 89: ...cable You can use any parallel cable which meets IEEE 1284 standards RS 232 cable requirements You may build this cable or purchase it from ENCAD Inc HSKO 1 HSKI 2 TXD 3 GND 4 RXD 5 TXD 6 GPI 7 RXD 8 Mini Din 8 Plug 2 TXD 3 RXD 4 RTS 5 CTS 6 DSR 7 GND 8 DCD 20 DTR 22 RI DB 25S Female 3 TXD 2 RXD 7 RTS 8 CTS 6 DSR 5 GND 1 DCD 4 DTR 9 RI DB 9S Female Communications and cabling H APPENDICES ...

Page 90: ...TXD 2 3 RXD 3 4 RTS 4 5 CTS 5 6 DSR 6 7 GND 7 8 DCD 8 20 DTR 20 22 RI 22 2 3 TXD 3 2 RXD 4 7 RTS 5 8 CTS 6 6 DSR 7 5 GND 8 1 DCD 20 4 DTR 22 9 RI Mini Din 8 DB 25S DB 9S Female Mac to Hayes Modem Cable Belkin F2V088 or equivalent Do not use cable from PC Accessories Laplink Serial Cable DB 25S Female DB 25P Male ...

Page 91: ...e printer The Serial Communicaitons menu lets you select from the following baud rates 9600 19200 38400 To set the baud rate 1 Select Setup Serial Communications Menu Baud Rate 2 Choose the desired rate 3 Press OK Setting the parity bit The Serial Communications menu lets you select from the following parity options Even Odd None To set the parity bit 1 Select Setup Serial Communications Menu Pari...

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Page 93: ...ing for just three items Is the printer connected to a good power source If using a serial cable do serial I O settings match on the printer and computer Isolating problems You can quickly isolate problems to either the printer computer printer interface or application software using the following procedure 1 Turn the printer OFF then ON 2 Load media then run a prime to assure that all jets fire S...

Page 94: ...al software applications 8 If you are networked login and try printing from several software applications 9 If steps 7 or 8 fail repeat them using another computer or remove from the network and test standalone If one application fails but others print successfully that can indi cate a problem with a specific software package Call technical support of the failed product If all the applications fai...

Page 95: ...rements of your hardware and software See Appendix H If you are using a Windows application be sure the Print Manager is OFF Turn off the Print Manager with the ENCAD Windows driver File will not print If you are using a serial cable check that it is ENCAD PN 203977 for PC systems Be sure that RS232 422 settings in your software match those on your printer Check your electrical connections From yo...

Page 96: ...e the cutter to drop Turn power on If the cutter is worn replace it You should replace the cutter after every 200 plots more or less depending on the type of media used See Appendix G for ordering information Carriage jams Check for paper jams or blockage Be sure the service station is lowering If it does not lower push it left and down or the cutter will not disengage Carriage axis failure This m...

Page 97: ...nd moving the carriage from one end of the shaft to the other make sure there is no binding and that nothing is blocking the carriage move ment MAKE SURE POWER IS OFF BEFORE PERFORMING THIS STEP Clean the top and bottom of the encoder strip using a q tip and distilled water let it dry completely approximately 30 minutes before trying to operate the printer Remove the cutter from the left side of t...

Page 98: ...k connect coupling to the reservoir If leaks cannot be stopped call Technical Support Ink cartridges do not fire properly Be sure that cartridges and the service station are cleaned periodically to maintain good print quality See Cleaning Cartridges in Chapter 4 Cartridges may wear out after extended use Try replacing the cartridge Store cartridges in a sealed container at room temperature when no...

Page 99: ...b on the cartridge nozzle plate Check to see whether spray from printing has contaminated the flex contact Remove the cartridge and wipe the carrier flex and cartridge flex with a cotton swab dipped in alcohol Run prime If sections of the print are missing replace the cartridge Ink spills on the flex cable Clean the flex cable gently with a cotton swab moistened with water Do not use acetone or an...

Page 100: ...ng the cartridge White lines or large gaps on print or portions of characters missing Prime clean calibrate or replace cartridges Check if the ink reservoir is empty Refill if necessary Make sure the media feeds freely Overall print quality is poor Prime clean calibrate or replace cartridges Make sure the printer is positioned on level ground Cartridge spits small amounts of ink on paper Nozzle pl...

Page 101: ...cific drawing from monochrome to color or vice versa you must switch the Color Mono setting and re transmit the file Ink smears after removing the print Be sure the ink is dry before removing the print If you are printing area fills you may want to set the Dry Time option See Setting a Dry Time in Chapter 3 Turn the dryer on Smudged or dark characters Be sure you are using the correct type of pape...

Page 102: ...a is smaller than when Margins are set to Ex panded Try setting the Margins option to Expanded to make the print area larger The printer may not have correctly sized your media Use the Manual Load option to load your media See Manual Media Loading in Chapter 2 The printer automatically prints in portrait orientation X axis paper axis If you rotated the image in your application to save paper set t...

Page 103: ...an carriage flex cable and cartridge electrical contacts repeat prime Do not use alcohol acetone or other cleansers Use a cotton swab moistened in distilled water Use tap water if distilled water is not available Poor vertical or horizontal line quality Perform color calibration See Appendix A Data Transfer Printer doesn t generate a print Be sure your printer is connected to the port to which you...

Page 104: ... Problems printing over a network Be sure that the printer is configured to run on the network Pick a driver in your software that is also listed under Emulation on the printer Application Software Isolating a problem to your software Sometimes printing problems are application software specific Try printing the Demo Plot on the Utilities disk If the demo prints the printer s health is probably go...

Page 105: ...serial or parallel Customer Technical Support To resolve printer problems use the suggestions provided in this guide If you continue to have problems you can get help from any of the following ENCAD Authorized Dealer _______________________ write phone number here ENCAD Technical Support Help Desk 619 452 4350 FAX 619 558 4672 Help Desk hours are 6 a m 5 p m Pacific time Monday through Friday When...

Page 106: ...52 2653 and 619 452 3768 This bulletin board provides 24 hour access You can download the latest technical bulletins driver files and test files Internet WEB Page http www encad com ENCAD s web site provides 24 hour access to product news company information and technical support You can view technical bulletins driver files and test files ...

Page 107: ...come on I 3 F flex cable I 7 I ink cartridges do not fire I 6 nozzles clogged I 7 ink smears I 9 ink spills on flex cable I 7 ink stops I 11 intermittent reboot I 2 Internet I 14 L line quality horizontal I 11 vertical I 11 lines jagged I 10 missing I 11 N network printing problems I 12 P parallel printing doesn t work I 11 partial image I 10 partial print I 10 poor plot quality I 8 print not gene...

Page 108: ...ting R reboot intermittent I 2 S Serial Cable I 1 serial printing doesn t work I 12 shadowing I 9 smears I 9 streak marks I 8 T takeup roll doesn t stop turning I 4 doesn t turn I 4 Technical Support Help Desk I 13 U Unix printing to I 12 ...

Page 109: ... cartridges aligning color 2 17 caring for 1 4 clearing the jets 2 15 certifications F 1 color mode 3 4 communications H 1 control panel using 2 2 cutter installing 2 7 removing 2 7 D default settings 3 1 diagnostics menu 3 11 dry time 3 11 dryer enabling 3 11 E environment operating F 1 storage F 1 error messages 4 1 F feed media 3 2 G getting started 2 1 I ink caring for 1 4 ink cartridge jet pl...

Page 110: ... F 1 ordering supplies G 1 P paper axis calibration A 4 paper options choosing 3 5 parallel cable H 1 parity H 3 setting H 3 pausing the printer 2 18 periodic cleaning 4 6 plot area 3 6 power F 1 power media feed using 2 4 priming 2 10 print direction 3 5 print mode options choosing 3 3 print passes 3 4 printer information accessing 4 11 printer options 3 1 printing mode choosing the correct mode ...

Page 111: ...res F 1 storage 4 1 storage environment F 1 storing the printer 4 10 T take up system using 2 4 technical information F 1 transporting the printer 4 10 U user settings defining 3 9 use a previously saved 3 9 utility menu 3 9 X XY calibration A 3 XY calibration test pattern A 3 ...

Page 112: ...1500 TX User s Guide Index 4 This page intentionally blank ...

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