TROUBLE SHOOTING
Issue
Possible Cause
Solution
After Installation,
both motors and
lights are not
working.
The power is not on.
Make sure the circuit breaker and the unit’s power is
ON. Use a voltage meter to check the power supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel is defective.
Replace the control panel.
Lights are
working, but
motor is not.
The motor is defective.
Replace the motor.
The capacitor is defective.
Replace capacitor.
The control panel is defective.
Replace the control panel or processing board.
The range hood
is vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage and air
chamber.
The turbine impeller/squirrel cage is not
balanced.
Replace the turbine impeller/squirrel cage.
Hood is not secured in place.
Check the installation of hood, tighten the mounting
bracket.
The motor is
working, but the
lights are not
working.
Light bulb(s) is defective.
Try placing the trouble light bulb(s) to a working
socket, if the bulb(s) still doesn’t work; replace the
halogen light bulb(s).
The light wiring(s) is loose.
Check wire continuity from control panel to light
housing(s).
The control panel is defective.
Replace the control panel.
The range hood
is not venting
out correctly.
The range hood is installed outside of the
manufacturer recommended clearance.
Adjust the clearance, the distance between the range
hoods and cook top, from 27” to 30”.
There is no make-up air inside the house.
Open the window to enhance the performance of the
range hood by creating sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the manufacturer
suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly sealed. Check the pipe installation.
