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TROUBLESHOOTING
If you still have questions or an unresolved issue after going through this troubleshooting guide, or
just want to speak to a Kobalt product expert, please call our Kobalt customer service department
at 1-888-356-2258.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The chain saw doesn't
start.
1. Unplugged power supply.
2. The switch is defective.
3. The brake is engaged.
4. The overload protection device
is activated by heavy usage.
1. Plug in power supply.
2. Have the switch replaced by an
authorized service center.
3. Move the front handle guard
backward to make the brake
disengaged.
4. Wait for 1 minute to cool the
device before re-starting.
The chain saw does
not reach full power.
1. Extension cord not suitable for
operation with this chain saw.
2. Power source (e.g. generator)
has too low voltage.
3. Air vents are blocked.
1. Use a proper extension cord.
2. Connect to another power
source.
3. Clean the air vents.
Unsatisfactory cutting
performance.
1. Saw chain not tensioned
properly.
2. Blunt saw chain.
1. Tension properly.
2. Sharpen or replace the saw
chain.
Excessive vibration/
noise.
1. Saw chain is dull/ damaged.
2. Bolts/nuts are loosen.
1. Replace with a new one.
2. Tighten bolts/nuts.
