User Manual
Klegg Electronics Inc.
40
www.klegg.com
12. I installed the NetDisk key but cannot see NetDisk in "My Computer." What should I do?
Click on the NetDisk Management Tool in your System tray and make sure NetDisk is enabled.
There should be a dot next to your NetDisk, colored either Blue (Read/Write) or Green (Read Only).
If it is a black colored dot, then please go to the FAQ: "I've installed my NetDisk and it shows up as a
Black Square."
If NetDisk is enabled, open "Computer Management" by right-clicking on "My Computer." Go to
"Manage," then click on "Disk Management." Check if your NetDisk is recognized. It should show up
as Disk 1 or Disk 2 or a different number depending on the number of drives that you have on your
computer. Right-click on the appropriate "Disk #" and click "Initialize." if that option exists.
Also make sure that the NetDisk is partitioned and formatted. If you see something that says
"Unallocated," then right-click on the "Unallocated," create a partition, and then format the drive to
your file system preference.
To use NetDisk with other Operating Systems such as Windows 98SE / ME, and Mac OS X, you will
need to format your NetDisk to FAT32 for it to be recognized.
13. Why am I getting a "Data has been corrupted" message when I try to open or copy a file?
-
Open up Command Prompt and run "chkdsk" for the NetDisk drive.
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Go to Start - Run - type in "cmd" without the quotation marks.
-
Then type in "chkdsk NetDiskDriveLetter: /F" (For example, if your NetDisk shows up as drive
letter E: in My Computer, you would type in the following: chkdsk E: /F)
14. Why do I keep getting this error message: “The device „Generic volume‟ cannot be stopped
right now. Try stopping the device again later." ?
Close any windows that are displaying your NetDisk and retry what you were doing earlier. If you
continue to get that error message, reboot your computer. However, if you were copying a large
amount of files, it is possible that it is still being copied in the background from its cache. You may
need to wait until it is finished before continuing.
15. I just installed NetDisk; why is the NetDisk showing up as a red color?
Try unplugging your NetDisk's power cord, wait about 10 seconds, and plug it back in. And then se-
lect
Reset
menu. If this does not work, restart your computer. Please disable your firewall/antivirus
software (you may need to configure the software to allow your NetDisk to run). If this does not
work, plug NetDisk via USB to see if it is recognized. If so, recover the data and reformat the drive.
While in USB, delete the partition and bring the NetDisk back to the Ethernet and format the NetDisk.
* Formatting will erase any data on the drive.
16. I keep getting “Internal Error; Update Failed." What does this mean?
Try updating to our latest drivers to see if that fixes the problem.
Before installing our NDAS software, please disable any Firewall/Antivirus software and also make
sure that Script Blocking is turned off for antivirus software. If problems still persist, please try unin-
stalling the Firewall/Antivirus software and reinstall NDAS software. Also try updating your NIC driv-
ers to the latest available from the manufacturer.
