9
Requesting assistance or service
If you need assistance
or service in U.S.A.
Call the KitchenAid Customer
Interaction Center toll-free at
1-800-235-0665.
Our consultants are available to assist
you. When calling, please know the
purchase date, and the complete
model and serial number of your
appliance. This information will help
us better respond to your request.
Our consultants provide assistance
with:
• Features and specifications on
our full line of appliances
• Installation information
• Use and maintenance procedures
• Accessory and repair parts sales
• Specialized customer assistance
(Spanish speaking, hearing
impaired, limited vision, etc.)
• Referrals to local dealers, service
companies, and repair parts
distributors
KitchenAid designated service
technicians are trained to fulfill the
product warranty and provide after-
warranty service, anywhere in the
United States.
To locate the designated KitchenAid
service company in your area, you can
also look in your telephone directory
Yellow Pages.
If you need replacement
parts
If you need to order replacement
parts, we recommend that you only
use factory-authorized parts. These
parts will fit right and work right,
because they are made to the same
exacting specifications used to build
every new KitchenAid appliance.
To locate factory-authorized parts in
your area, call 1-800-422-1230 for your
nearest authorized service center, or
KitchenAid Factory Service at
1-800-442-1111.
For further assistance
If you need further assistance, you can
write to KitchenAid with any questions
or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone
number in your correspondence.
If you need assistance
or service in Canada
When asking for assistance or service,
please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. This information will
help us respond properly to your
request.
If the problem is not due to one of the
items listed in “Check Operation”:
Contact the dealer from whom you
purchased your appliance, or call the
KitchenAid Canada Customer
Interaction Center toll-free, 8:30 a.m. –
6:00 p.m. (EST) at 1-800-235-0665.
If you need service:
Contact your nearest KitchenAid Canada
Appliance Service branch or authorized
servicing outlet to service your
appliance. (See list below.)
Make sure the service company you
contact is authorized to service your
appliance during the warranty period.
For further assistance
If you need further assistance, you can
write to KitchenAid Canada with any
questions or concerns at:
Consumer Relations Department
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number
in your correspondence.
To avoid unnecessary service calls, please check the “Use and Care of your Side Burner” section.
It may save you the cost of a service call. If you still need help, follow the instructions below.
KitchenAid Canada Appliance Service – Consumer Services
Direct service branches:
BRITISH COLUMBIA
1-800-665-6788
ALBERTA
1-800-661-6291
ONTARIO
Ottawa area
1-800-267-3456
(except 807 area code)
Outside the Ottawa area
1-800-807-6777
MANITOBA, SASKATCHEWAN
and 807 area code in ONTARIO
1-800-665-1683
QUEBEC
Montreal (except South Shore)
1-800-361-3032
South Shore Montreal
1-800-361-0950
Quebec City
1-800-463-1523
Sherbrooke
1-800-567-6966
ATLANTIC PROVINCES
1-800-565-1598
