20
The ice cubes are hollow or
small
NOTE: This is an indication of
low water pressure.
The water shutoff valve is not fully
open
Turn the water shutoff valve fully open.
There is a kink in the water source line
A kink in the line can reduce water flow. Straighten the water
source line.
A water filter is installed on the
refrigerator
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed. Replace
filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water
pressure
Call a licensed, qualified plumber.
Off-taste, odor or gray color
in the ice or water
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
The ice has been stored too long
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long
Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred
to the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water
A water filter may need to be installed to remove the minerals.
There is a water filter installed on the
refrigerator
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
“Water Dispenser” for water filter flushing instructions.
The water filter needs to be replaced
Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”
The water dispenser will
not operate properly
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
There is a kink in the water source line
A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been installed
Flush and fill the water system. See “Water Dispenser.”
The water pressure to the house is not
at or above 30 psi (207 kPa)
The water pressure to the house determines the flow from the
dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
A water filter is installed on the
refrigerator
Remove filter and operate dispenser. If water flow increases,
the water filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
The refrigerator door is not closed
completely (on some models)
Close the door firmly. If it does not close completely, see “The
doors will not close completely.”
The refrigerator doors were recently
removed
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Remove and Replace Refrigerator Doors and Drawer
Front.”
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
