17
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca
Operation
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The refrigerator will not
operate
Check electrical supply
Plug the power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Make sure there is power to the outlet. Plug in a lamp to see if
the outlet is working.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Check controls
Make sure the controls are turned on. See “Using the
Controls.”
New installation
Allow 24 hours following installation for the refrigerator to cool
completely.
NOTE: Adjusting the temperature controls to the coldest
setting will not cool either compartment quicker.
The motor seems to run too
much
High efficiency compressor and fans
This is normal. Larger, more efficient refrigerators run longer.
The room or outdoor temperature is
hot
It is normal for the refrigerator to work longer under these
conditions. For optimum performance, place the refrigerator
in an indoor, temperature controlled environment. See
“Location Requirements.”
A large amount of warm food has been
recently added
Warm food will cause the refrigerator to run longer until the air
cools to the desired temperature.
The door(s) are opened too frequently
or for too long
Warm air entering the refrigerator causes it to run more. Open
the door less often.
The refrigerator door or freezer drawer
is ajar
Make sure the refrigerator is level. See “Door Closing and
Door Alignment.” Keep food and containers from blocking the
door.
The refrigerator control is set too cold
Adjust the refrigerator control to a less cold setting until the
refrigerator temperature is as desired. See “Using the
Controls.”
The door or drawer gasket is dirty,
worn, or cracked
Clean or change the gasket. Leaks in the door seal will cause
the refrigerator to run longer in order to maintain desired
temperatures.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
