10
Won’t Accept Key
Presses and
Control Lock LED
On
Control Lockout
feature accidentally
turned on by
customer.
Instruct customer. Refer to
Use and Care Guide. Press
and hold Control Lock key
5 seconds to turn On/Off.
One or More Keys
Won’t Respond or
Unusual LED/
Display/Key
Behavior
1. Stuck key or short
circuit(s) in keypad or
in control’s input lines
that read the keys.
Refer to “Service Error
Codes” table.
2-1
2. Capacitive touch
keypad adhesive
coming loose from
console.
1. Unplug dishwasher or
disconnect power.
2. Inspect keypad board for
separation from console.
Replace keypad and
console if separation is
seen.
3. Loose connections
between keypad and
control and/or bent or
contaminated
connector pins.
1. Unplug dishwasher or
disconnect power.
2. Inspect connections in
user interface circuits.
Reconnect loose
connections. Replace
part(s) if pins are damaged
or contaminated.
2-2
4. Excessive
condensation on user
interface parts due to
vent and/or fan
problem.
- Check error history for
10-3 fan error.
- Refer to “Service Error
Codes” table.
- Verify presence of vent
current if model has a vent
wax motor.
- Refer to “Leaks or Drips
Onto Cabinet or Floor.”
10-3
5. Defective user
interface.
1. Unplug dishwasher or
disconnect power.
2. Replace user interface
console assembly.
Dishwasher Beeps
Constantly (for
Models with
Beepers)
1. User opened door
during cycle and
closed door without
pressing Start/
Resume to resume
cycle.
Instruct customer.
Dishwasher control is
designed to beep if
dishwasher is in Cycle
Interrupt mode with door
latched. Control will stop
beeping when door is
opened and/or Start/
Resume key is pressed to
resume cycle.
2. Normal beeper
operation is excessive
to customer.
Instruct customer how to
turn beeper off and on.
Press and hold Hi Temp
key for 3 seconds (tone
sounds).
Long Cycles and/
or Stuck in Certain
Part of Cycle
1. As part of normal
operation, the
dishwasher pauses 2
or 3 times during the
cycle for thermal
holds and advances
once temperature is
met.
Instruct customer. Explain
thermal holds and how the
cycle pauses when they
occur.
2. OWI soil sensor
picking high soil cycle
too often.
1. Run Service Diagnostics
cycle to check if OWI is
showing high soil with clear
water.
2. Check lens surface.
Clean if needed.
3. Unplug dishwasher or
disconnect power.
4. Replace OWI and run
diagnostics after installing
new OWI to force
calibration on next wash
cycle.
3. Diverter problem
prevented water from
heating (plastic tub
models only).
Refer to “Service Error
Codes” table.
9-1
9-2
4. A water heating
problem could cause
long cycles but will
typically cause a
“water heating fault.”
Refer to “Service Error
Codes” table.
7-1
Customer
Description
Potential Causes
Check
Related
Error
Code
Long Cycles and/
or Stuck in Certain
Part of Cycle
(cont.)
5. Heater takes a long
time to heat water
with low voltage.
Check for at least 100 VAC
at power source.
6. Incoming water
under 84ºF (29ºC).
1. Be sure dishwasher is
connected to the hot water
supply.
2. Confirm temperature at
sink (recommend 120°F
[49°C]). Instruct customer
to run water at sink before
running dishwasher.
3. Unplug dishwasher or
disconnect power and
check all connections and
measure resistance in
Temperature Sensing
circuit. Replace OWI if
resistance is high.
7. Suds or air in pump
requires repeated
wash periods.
Refer to “Service Error
Codes” table.
6-3
8. Motor problems
force cycle to start
and stop repeatedly.
Refer to “Service Error
Codes” table.
9. OWI or NTC sensor
problem.
Refer to “Service Error
Codes” table.
3-1
3-3
LEDs or Displays
Run For Short
Time (but No
Loads Running)
and Then Shuts Off
1. Unit is in Sales
Demo mode.
Check operation of Cancel
key. If there is no Cancel
LED response to multiple
Cancel key presses, the
control is likely in Sales
Demo mode. Run Service
Diagnostics Cycle to clear
Demo mode.
2. Open F8 (Wash
motor fuse) or F9
(Triac load fuse) on
control disabled
loads.
Refer to “Fuse Service and
Resistance Checks” in
“Meter Check of Loads and
Fuses” section.
Can Start a Cycle,
but Only Runs for a
Short Time - Cycle
Does Not
Complete (Clean
LED or Completed
May Blink)
1. Control canceled
cycle due to error
detected with wash
motor.
Refer to “Service Error
Codes” table.
4-3
2. Unit in Sales Demo
mode.
Run Service Diagnostics
cycle to clear Demo mode.
Will Not Drain, or
Excess Water Left
in Dishwasher.
NOTE: Check error
history. If no error
codes for
electrical
problems, problem
is mechanical. Do
not replace
control.
1. Drain loop check
valve not sealing.
1. Disconnect drain hose at
plumbing connection.
2. Elevate hose above
dishwasher and fill with
water. If water flows into
dishwasher, replace entire
drain loop. Install as high
as possible.
2. Customer
misunderstands water
level after drain.
Instruct customer. Sump
will normally have about
1" (2.4 cm) of water
remaining in filter cup hole
after cycle.
3. Draining problem. 1. Unplug dishwasher or
disconnect power.
2. Check for blockages
from sump check valve to
customer’s plumbing.
Potential problems,
plugged garbage disposer
or plug not knocked out,
drain loop check valve
stuck, and/or plugged
hoses.
3. Remove drain pump and
check impeller (normally
there is some uneven
resistance). If it is stripped,
replace drain pump.
4. Refer to “Service Error
Codes” table for 8-2.
8-2
Customer
Description
Potential Causes
Check
Related
Error
Code
