14
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit
producthelp.kitchenaid.com
In Canada, visit
www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in the correspondence.
PROBLEM
SOLUTION
DISHWASHER DOES NOT RUN
NOTE:
It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start/RESUME light is blinking, press Start/RESUME and close the door within 4
seconds.
Be sure the door is closed and latched.
■
Check that there is not an interference between large casserole dishes and the wash
system at the back of the dishwasher.
■
Check to see if any items are protruding through the bottom or back of the rack. Also
check to see if tall items are hitting the upper rack or spray arm. Adjust loading as
necessary to ensure door is closed and latched.
Press the Start/RESUME or Cancel keypads or open and close the door before selecting
your cycle/option. Controls must be awakened after a period of inactivity.
Be sure the Control/Lock feature is not on. If the control lock indicator is lit, press and
hold Sani Rince for 3 seconds. The Control Lock LED will turn off and you can then
operate the controls.
Be sure you have selected a cycle. See “Cycle and Option Descriptions” section.
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
If lights other than Start/RESUME blink and the unit will not run, you will need to call for
service. If the numeric display shows a code “F2E2” you will need to call for service.
DETERGENT REMAINS IN THE
DISPENSER OR TABLET IS ON
BOTTOM OF TUB
Check for dishware, such as cookie sheets, cutting boards, or large containers, etc., that
may be blocking the detergent dispenser from opening properly.
Be sure your detergent is fresh and lump-free.
Be sure the cycle has completed (the Clean light is on). If it has not completed, you will
need to resume the cycle by closing the door and pressing Start/RESUME.
CYCLE RUNS TOO LONG
NOTES:
■
To use less water and reduce energy consumption, you will encounter cycles that
typically run for up to 3 hours.
■
A water heater setting of 120°F (49°C) is best the dishwasher will delay longer while
heating cooler water.
■
Some options will add time to the cycle. See the “Cycle and Option Descriptions”
section. The Heat Dry or Extended Heat Dry option adds approximately 45 minutes.
Try the Express Wash cycle.
Run the hot water at a faucet close to the dishwasher before starting the cycle.
DISHWASHER NOT DRYING
NOTE:
Plastic and items with nonstick surfaces are difficult to dry because they have a
porous surface which tends to collect water droplets. Towel drying may be necessary.
Use of rinse aid along with the Heat Dry or Extended Heat Dry option is needed for proper
drying.
Proper loading of items can affect drying. (See specific loading instructions within this
guide). Glasses and cups with concave bottoms hold water. This water may spill onto
other items when unloading.
■
Unload the bottom rack first.
■
Locate these items on the more slanted side of the rack for improved results.
WILL NOT FILL
Be sure the water to the dishwasher is turned on.
Check that the overfill protection float is free from obstructions. See the “Parts and
Features” section.
Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not
operate properly or may not fill with water. See “Blinking Lights” in the “Troubleshooting”
section.
