7
ENGLISH
HOW TO ORDER ACCESSORIES
AND REPLACEMENT PARTS
To order accessories or
replacement parts for your
Stand Mixer in the 50 United
States, District of Columbia, and
Puerto Rico,
call toll-free 1-800-541-6390
Monday through Friday, 8 a.m. to
8 p.m. (Eastern Time), or Saturday,
10 a.m. to 5 p.m.
Or write to:
Customer Satisfaction Center,
KitchenAid Portable Appliances,
P.O. Box 218,
St. Joseph, MI 49085-0218
To order accessories or
replacement parts for your
Stand Mixer in Canada,
call toll-free 1-800-807-6777.
Or write to:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, ON L5N 3A7
To order accessories or
replacement parts for your
Stand Mixer in Mexico,
call toll-free
01-800-024-17-17
(JV Distribuciones)
Or
01-800-902-31-00
(Industrias Birtman)
Please read the following before
calling your service center.
1.
The Stand Mixer may warm up
during use. Under heavy loads
with extended mixing time
periods, you may not be able to
comfortably touch the top of the
unit. This is normal.
2.
The Stand Mixer may emit a
pungent odor, especially when
new. This is common with
electric motors.
3.
If the flat beater hits the bowl,
stop the Stand Mixer. See
“Beater to Bowl Clearance,”
page 12.
Keep a copy of the sales receipt
showing the date of purchase. Proof
of purchase will assure you of in-
warranty service.
If your Stand Mixer should
malfunction or fail to operate,
please check the following:
– Is the Stand Mixer plugged in?
– Is the fuse in the circuit to the
Stand Mixer in working order? If
you have a circuit breaker box, be
sure the circuit is closed.
– Turn the Stand Mixer off for 10-15
seconds, then turn it back on. If
the mixer still does not start, allow
it to cool for 30 minutes before
turning it back on.
If the problem cannot be fixed
with the steps provided in this
section, then contact KitchenAid
or an Authorized Service Center:
USA/Puerto Rico:
1-800-541-6390
Canada:
1-800-807-6777
Mexico:
01-800-024-17-17
(JV Distribuciones)
or
01-800-902-31-00
(Industrias Birtman)
See the KitchenAid Warranty and
Service section on page 4 for
additional details. Do not return the
Blender to the retailer – they do not
provide service.
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