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WARRANTY AND SERVICE

  

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WARRANTY AND SERVICE

KITCHENAID

®

 STAND MIXER WARRANTY FOR  

THE 50 UNITED STATES, THE DISTRICT OF COLUMBIA,  
PUERTO RICO, AND CANADA

This warranty extends to the purchaser and any succeeding owner for Stand Mixers 

operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.

Length of Warranty:

One Year Full Warranty from date of purchase.

KitchenAid Will Pay 

for Your Choice of:

Hassle-Free Replacement of your Stand Mixer. See  

the next page for details on how to arrange for 

service, or call the Customer eXperience Center 

toll-free at 

1-800-541-6390.

 

OR 

The replacement parts and repair labor costs to correct 

defects in materials and workmanship. Service must be 

provided by an Authorized KitchenAid Service Center.

KitchenAid Will  

Not Pay for:

A. 

Repairs when your Stand Mixer is used in other  

than normal single family home use.

B. 

Damage resulting from accident, alteration,   

misuse or abuse.

C. 

Any shipping or handling costs to deliver your  

Stand Mixer to an Authorized Service Center.

D. 

Replacement parts or repair labor costs for  

Stand Mixer attachments operated outside the  

50 United States, District of Columbia, Puerto  

Rico, and Canada.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES 

IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES 

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED 

TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY 

BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR THE SHORTEST PERIOD 

ALLOWED BY LAW. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS 

OR EXCLUSIONS ON HOW LONG AN IMPLIED WARRANTY OF MERCHANTABILITY 

OR FITNESS LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY 

TO YOU.
IF THIS PRODUCT FAILS TO WORK AS WARRANTED, CUSTOMER’S SOLE AND 

EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ACCORDING TO THE 

TERMS OF THIS LIMITED WARRANTY. KITCHENAID AND KITCHENAID CANADA 

DO NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL 

DAMAGES. This warranty gives you specific legal rights and you may also have other 

rights which vary from state to state or province to province.

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Summary of Contents for 5KSM3311XEAC

Page 1: ...KSM3311X W10747071B_EN_v01 indd 1 2 29 16 2 15 PM ...

Page 2: ...S AND FEATURES PARTS AND ACCESSORIES Pouring shield Flex Edge beater Wire whip Dough hook Speed control Accessory sold separately Motor head Attachment hub Beater shaft Flat beater Bowl W10747071B_EN_v01 indd 2 2 29 16 2 15 PM ...

Page 3: ...5 Avoid contacting moving parts Keep hands hair and clothing as well as spatulas and other utensils away from beater during operation to reduce the risk of injury to persons and or damage to the Stand Mixer 6 Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner Return appliance to the nearest Authorized Service Facility for ...

Page 4: ...d electrician or serviceman install an outlet near the appliance The maximum rating is based on the attachment that draws the greatest load power Other recommended attachments may draw significantly less power USING THE STAND MIXER CHOOSING THE RIGHT ACCESSORY ACCESSORY USE TO MIX DESCRIPTION FLAT BEATER FLEX EDGE BEATER Normal to heavy mixtures Cakes Creamed frostings Candies Cookies Biscuits Pie...

Page 5: ...ng and mashing Use to add flour and dry ingredients to batter and to add liquids to dry ingredients Do not use Speed 1 to mix or knead yeast doughs 1 2 SLOW MIXING For slow mixing mashing and faster stirring Use to mix and knead yeast doughs heavy batters and candies start mashing potatoes or other vegetables cut shortening into flour mix thin or splashy batters 4 MIXING BEATING For mixing semi he...

Page 6: ... position to keep the motor head up 3 Attach the bowl Place the bowl on the bowl clamping plate and gently turn it in a clockwise direction to lock it into place 4 Attach any accessory Slip the accessory onto the beater shaft and press upward as far as possible Turn the accessory counterclockwise to hook the accessory over the pin on the shaft NOTE To move the speed control lever with ease lift sl...

Page 7: ...the screw slightly counterclockwise left to raise the beater or clockwise right to lower the beater Adjust the beater so that it just clears the surface of the bowl If you over adjust the screw the bowl lock lever may not lock into place OPTIONAL Place the pouring shield Slide the pouring shield from the front of the Stand Mixer over the bowl until the pouring shield is centered The bottom rim of ...

Page 8: ...d to start then gradually increase speed to avoid splashing ingredients See the Speed control guide to select the best speed for your recipe 2 Do not scrape the bowl while the Stand Mixer is operating The bowl and beaters are designed to provide thorough mixing without frequent scraping Scraping the bowl once or twice during mixing is usually sufficient NOTE To move the speed control lever with ea...

Page 9: ... locking lever to the lock position to keep the motor head up OPTIONAL Remove the pouring shield Lift the front of the pouring shield clear of the rim of the bowl and pull away from the Stand Mixer 2 Remove the accessory Turn the speed control to 0 unplug the Stand Mixer and tilt the motor head back then press the accessory upward as far as possible turn the accessory clockwise and pull it away fr...

Page 10: ...se to remove attachment hub cover 3 Insert attachment into attachment hub making certain that attachment power shaft fits into the square attachment hub socket It may be necessary to rotate the attachment back and forth When it is in the proper position the pin on the attachment will fit into the notch on the hub rim 4 Tighten the attachment knob by turning it clockwise until the attachment is com...

Page 11: ... cleaning Wipe the Stand Mixer body with a soft damp cloth Do not use household commercial cleaners Wipe off the beater shaft frequently to remove any accumulation of residue Do not immerse in water 2 The bowl flat beater dough hook Flex Edge beater and pouring shield may be washed in a dishwasher top shelf only or clean them thoroughly in hot sudsy water and rinse completely before drying Do not ...

Page 12: ...r does not move smoothly or easily To move the speed control lever with ease lift slightly up as you move it across the settings in either direction 5 If your Stand Mixer should fail to operate please check the following Is the Stand Mixer plugged in Is the fuse in the circuit to the Stand Mixer in working order If you have a circuit breaker box be sure the circuit is closed Turn off the Stand Mix...

Page 13: ...r your Stand Mixer to an Authorized Service Center D Replacement parts or repair labor costs for Stand Mixer attachments operated outside the 50 United States District of Columbia Puerto Rico and Canada DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES IMPLIED WARRANTIES INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED TO THE E...

Page 14: ...e when you call Proof of purchase will be required to initiate the claim Give the consultant your complete shipping address No P O Box numbers please When you receive your replacement Stand Mixer use the carton packing materials and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid We re so confident the quality of our products meets the exacting standards ...

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