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|  TROUBLESHOOTING

TROUBLESHOOTING

If your Stand Mixer should malfunction, 

please check the following:

1. 

The Stand Mixer may warm up during 

use. Under heavy loads with extended 

mixing time periods, you may not be 

able to comfortably touch the top of 

the unit. This is normal.

2. 

The Stand Mixer may emit a pungent 

odor, especially when new. This is 

common with electric motors.

3. 

If the flat beater hits the bowl, stop the 

Stand Mixer. See the “Assembling the 

Stand Mixer” section and adjust the 

beater to bowl clearance.

4. 

The speed control lever does not move 

smoothly or easily. 

To move the speed control lever with 

ease, lift slightly up as you move it 

across the settings in either direction.

5. 

If your Stand Mixer should fail to 

operate, please check the following:

•  Is the Stand Mixer plugged in?

•  Is the fuse in the circuit to the Stand 

Mixer in working order? If you have  

a circuit breaker box, be sure the 

circuit is closed.

•  Turn off the Stand Mixer for  

10-15 seconds, then turn it back  

on. If the Stand Mixer still does not 

start, allow it to cool for 30 minutes 

before turning it back on.

If the problem cannot be corrected: 

See the “Warranty and service” section.  

Do not return the Stand Mixer to the 

retailer; retailers do not provide service.

W10747071B_EN_v01.indd   12

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Summary of Contents for 5KSM3311XEAC

Page 1: ...KSM3311X W10747071B_EN_v01 indd 1 2 29 16 2 15 PM ...

Page 2: ...S AND FEATURES PARTS AND ACCESSORIES Pouring shield Flex Edge beater Wire whip Dough hook Speed control Accessory sold separately Motor head Attachment hub Beater shaft Flat beater Bowl W10747071B_EN_v01 indd 2 2 29 16 2 15 PM ...

Page 3: ...5 Avoid contacting moving parts Keep hands hair and clothing as well as spatulas and other utensils away from beater during operation to reduce the risk of injury to persons and or damage to the Stand Mixer 6 Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner Return appliance to the nearest Authorized Service Facility for ...

Page 4: ...d electrician or serviceman install an outlet near the appliance The maximum rating is based on the attachment that draws the greatest load power Other recommended attachments may draw significantly less power USING THE STAND MIXER CHOOSING THE RIGHT ACCESSORY ACCESSORY USE TO MIX DESCRIPTION FLAT BEATER FLEX EDGE BEATER Normal to heavy mixtures Cakes Creamed frostings Candies Cookies Biscuits Pie...

Page 5: ...ng and mashing Use to add flour and dry ingredients to batter and to add liquids to dry ingredients Do not use Speed 1 to mix or knead yeast doughs 1 2 SLOW MIXING For slow mixing mashing and faster stirring Use to mix and knead yeast doughs heavy batters and candies start mashing potatoes or other vegetables cut shortening into flour mix thin or splashy batters 4 MIXING BEATING For mixing semi he...

Page 6: ... position to keep the motor head up 3 Attach the bowl Place the bowl on the bowl clamping plate and gently turn it in a clockwise direction to lock it into place 4 Attach any accessory Slip the accessory onto the beater shaft and press upward as far as possible Turn the accessory counterclockwise to hook the accessory over the pin on the shaft NOTE To move the speed control lever with ease lift sl...

Page 7: ...the screw slightly counterclockwise left to raise the beater or clockwise right to lower the beater Adjust the beater so that it just clears the surface of the bowl If you over adjust the screw the bowl lock lever may not lock into place OPTIONAL Place the pouring shield Slide the pouring shield from the front of the Stand Mixer over the bowl until the pouring shield is centered The bottom rim of ...

Page 8: ...d to start then gradually increase speed to avoid splashing ingredients See the Speed control guide to select the best speed for your recipe 2 Do not scrape the bowl while the Stand Mixer is operating The bowl and beaters are designed to provide thorough mixing without frequent scraping Scraping the bowl once or twice during mixing is usually sufficient NOTE To move the speed control lever with ea...

Page 9: ... locking lever to the lock position to keep the motor head up OPTIONAL Remove the pouring shield Lift the front of the pouring shield clear of the rim of the bowl and pull away from the Stand Mixer 2 Remove the accessory Turn the speed control to 0 unplug the Stand Mixer and tilt the motor head back then press the accessory upward as far as possible turn the accessory clockwise and pull it away fr...

Page 10: ...se to remove attachment hub cover 3 Insert attachment into attachment hub making certain that attachment power shaft fits into the square attachment hub socket It may be necessary to rotate the attachment back and forth When it is in the proper position the pin on the attachment will fit into the notch on the hub rim 4 Tighten the attachment knob by turning it clockwise until the attachment is com...

Page 11: ... cleaning Wipe the Stand Mixer body with a soft damp cloth Do not use household commercial cleaners Wipe off the beater shaft frequently to remove any accumulation of residue Do not immerse in water 2 The bowl flat beater dough hook Flex Edge beater and pouring shield may be washed in a dishwasher top shelf only or clean them thoroughly in hot sudsy water and rinse completely before drying Do not ...

Page 12: ...r does not move smoothly or easily To move the speed control lever with ease lift slightly up as you move it across the settings in either direction 5 If your Stand Mixer should fail to operate please check the following Is the Stand Mixer plugged in Is the fuse in the circuit to the Stand Mixer in working order If you have a circuit breaker box be sure the circuit is closed Turn off the Stand Mix...

Page 13: ...r your Stand Mixer to an Authorized Service Center D Replacement parts or repair labor costs for Stand Mixer attachments operated outside the 50 United States District of Columbia Puerto Rico and Canada DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES IMPLIED WARRANTIES INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED TO THE E...

Page 14: ...e when you call Proof of purchase will be required to initiate the claim Give the consultant your complete shipping address No P O Box numbers please When you receive your replacement Stand Mixer use the carton packing materials and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid We re so confident the quality of our products meets the exacting standards ...

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