APR 2018
27
Hot Water Energy Storage
Unvented Cylinders
GB & NI
Installation & Maintenance Instructions for an unvented
hot water cylinder with external thermal expansion
Customer Service Department - Cylinders
Kingspan Environmental
Unit 1
Tadman Street
WAKEFIELD
WF1 5QU
U.K
AFFIX
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This guarantee applies only to products &
parts supplied by the unvented cylinder
manufacturer and its associated brands.
The manufacturer guarantees to the
homeowner that for a period of two years
from the date of commissioning, or legal
completion if new build, that the products
and associated components installed
will conform to the manufacturer’s
specification and be free from defects in
materials and workmanship, subject to the
conditions set out below.
Please note:
this guarantee excludes all
pipework and connections and excludes
any ancillary equipment that may be
connected to the product (e.g. descaling
equipment, water softeners).
The guarantee is extended to a total of 25
years (10 years for heat pump models) for
the stainless steel inner vessel in domestic
properties and 2 years for parts supplied
with the cylinder.
This guarantee means that the
manufacturer will take responsibility
for the cost of guarantee repair of a
product by a Service Engineer approved
by the manufacturer, so that the product
shall conform to the manufacturers
specification.
The manufacturer reserves the right, at its
discretion, to replace a product or major
component where it considers it to be
beyond economical repair.
In the event of a breakdown during the
guarantee period contact our customer
service department. Guarantee repair
is free of charge to you for any parts
and labour, providing all the guarantee
conditions have been met. Please read the
following conditions before registering your
product and before seeking any guarantee
service support.
Important:
The manufacturer guarantee
is subject to the homeowner registering
with the Customer Service Department
within 30 days of commissioning or
occupation if new build.
Information to confirm:
• Product Make / Model
• Details of installation (can be found in
Commissioning Checklist left by installer)
Important:
You must complete the
Registration Card provided & return to:
Customer Service Department
If you do not register the product then
guarantee will be limited to twelve months
from the date of commissioning.
The product must be maintained by a
competent person* within 12 months
after commissioning, and thereafter at
12-monthly intervals. As the manufacturer,
we reserve the right to seek evidence
of this maintenance to our reasonable
satisfaction, before approving any
guarantee servicing / repairs. This may
include evidence of completed Service
Record and service agreement / invoice.
Annual services are available from the
Customer Service/ Technical Support
team.
* A competent person is defined as a
person representing a business, who has
been adjudged by an accredited body (an
example of which is BPEC) to be sufficiently
competent to self-certify that its work
complies with Document (G) Part 3 of the
Building Regulations of England and Wales.
May include SEI registered installers and/or
FAS trained plumbers who have completed
the renewables technology module.
Any exchanged component will become
the legal property of the manufacturer.
This guarantee is valid provided that:
• The product has been installed by a
competent installer and as per the
instructions contained in the installation
manual and all relevant Codes of
Practice and Regulations in force at the
time of installation.
• Any disinfection has been carried out in
accordance with BS EN 806:4.
• The product has not been modified in
any way.
• The system is fed from domestic mains
water supply compliant with Water
Regulations 2000.
• The product has only been used for
the storage of wholesome water (max.
250mg/l chloride); for hard water areas,
the use of an electrolytic scale reducer is
recommended.
• Any 3rd party labour charges associated
with replacing the unit or any of its
components have been authorised
in advance by the Customer Service/
Technical Support team.
• It has only been used for the storage of
potable water.
• The product has not been subjected to
frost, nor has it been tampered with or
been subjected to misuse or neglect.
• No factory fitted parts have been
removed for unauthorised repair or
replacement.
GUARANTEE - TERMS & CONDITIONS
