During the period of guarantee we will, at our option, repair or replace your Aeromax Plus heat pump free of charge where it suffers
a mechanical or electrical breakdown resulting from defective workmanship or materials, subject to the following conditions and
exclusions:
1. The guarantee period commences from the date of commissioning. This must be recorded by the installer on the commissioning
sheet. Without proof of purchase, i.e. an invoice or completed commissioning sheet, the guarantee period will be taken to commence
from the date of manufacture, as detailed by the serial number on the appliance data plate.
2. The guarantee period for your heat pump is 2 years.
3. If the heating system fa ils, you should call the installer who will identify whether the problem lies with the heat pump or some other
part of the system. They may be able to resolve the problem on the spot. If the problem is found to lie with the heat pump, they should
telephone our Service Department on 0845 260 7260 in the UK and Northern Ireland or 1800 812718 for ROI. If the problem cannot be
solved over the phone, they will arrange a visit by an authorised Aeromax Plus service agent to inspect and repair or, where in our sole
opinion repair is not economic, arrange to replace the heat pump.
4. Your Aeromax Plus heat pump must not be removed from its place of installation at your property without our prior consent.
5. We reserve the right to charge a call-out fee:
a. Where the problem is found not to lie with the heat pump.
b. Failure to notify us of cancellation of an agreed appointment prior to our engineer’s visit.
c. The heat pump is outside the guarantee period.
6. The guarantee does not cover other costs or expenses caused or arising as a result of the failure of your heat pump.
7. The guarantee does not apply to any costs incurred during delays in fixing reported faults.
8. The guarantee applies to Aeromax Plus heat pumps installed in the UK and the Republic of Ireland.
THE GUARANTEE DOES NOT APPLY IF:
1. The heat pump and associated equipment has been incorrectly sized for the application.
2. The heat pump and associated equipment has not been installed and commissioned in complete accordance with the procedures
defined in the Aeromax Plus Installation Manual.
3. The heat pump and associated equipment has been worked upon or has been adjusted by anyone other than a person authorized to
do so by Kingspan Environmental.
4. The heat pump and associated equipment has suffered frost, flood or malicious damage.
IMPORTANT: Kingspan Environmental guarantee is subject to the homeowner registering with the Kingspan Environmental Customer
Service Department within 30 days of commissioning / occupation if new build to confirm:
• Product Make / Model
• Details of installation
Please complete the registration card provided with the unit and return to:
Customer Service Department, Kingspan Environmental, Tadman Street, Wakefield, WF1 5QU, UK
FOR PRODUCT REGISTRATION OR FURTHER INFORMATION WE CAN BE WE CAN BE CONTACTED IN THE FOLLOWING WAYS.
Email. [email protected]
Tel
0845 260 7260 (UK)
Tel:
1800 812718 (ROI)
If you do not register the Product then Kingspan Environmental Guarantee is limited to twelve months from the date of commissioning.
The product must be maintained by a competent person* within 12 months after commissioning, and thereafter at 12 monthly intervals.
Kingspan Environmental reserves the right to seek evidence of this maintenance to our reasonable satisfaction before approving any
guarantee servicing / repairs.
PLEASE NOTE: this guarantee excludes all pipework and connections and excludes any ancillary equipment that may be connected to
the product. (Ex: descaling equipment, water softeners).
*A competent person is a business that has been adjudged by an accredited body (examples of which are NICEIC and BPEC) to be
sufficiently competent to self-certify that its work complies with Document (G) Part 3 of the Building Regulations of England and Wales.
* May Include SEI registered installers and/or FAS trained plumbers who have completed the renewables technology module.
GUARANTEE
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AEROMAX PLUS AIR SOURCE HEAT PUMP PACKAGE
KINGSPAN HEAT PUMPS
