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Symptom/Message
Possible Cause
Troubleshooting
Unable to Access Feature -
024
Feature not downloadable .
Keep receiver in standby for 1 hour .
Sporting Event Blackout -
744
Blackout patterns are applied based
on the physical address on your
account . Events outside the area
surrounding your physical address
may not be available .
N/A
OTA Tuner Module Not
Detected - 978
An over-the-air (OTA) tuner module
has been removed .
Reinstall OTA tuner module . When this is
complete the Wally will request to be reset .
Select YES to reset the Wally .
OTA Channel Signal Lost -
739
The signal has been lost for this
over-the-air channel . This can be
due to relocation or realignment of
the antenna .
Possible obstruction of the signal .
Reposition antenna into optimal position to get
clearest signal . May need to scan again for OTA
channels .
Remove obstruction from signal path .
Outside of Viewing Area
- 120
You are outside of the viewing area
of currently available channels .
Call DISH at 1-800-333-DISH to have your locals
switched to your current area .
Local Channels Interrupted
- 536
Call DISH at 1-800-333-DISH to have your locals
switched to your current area .
Missing Channels .
The electronic program guide may
not be set to “My Channels .”
You may not have the orbital
slots required to view the missing
television programming .
Press the GUIDE button on your remote twice
to display the “Favorite Channels” menu . Select
“None” or one of your favorite channels list .
Confirm that you subscribe to the missing channel
by using dish .com/mychannels .
Low signal strength .
Because of the small size of the
highly portable DISH Tailgater Pro,
signal strength may not be as strong
as with a fixed home antenna.
N/A
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