KING DISH Tailgater Pro VQ4900, Owner'S Manual

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TROUBLESHOOTING
Symptom/Message Possible Cause Troubleshooting
“SmartCard Not Inserted”
message (021) on startup .
SmartCard is not fully seated in Wally
slot .
Your SmartCard is located on the left side of
the Wally . Pull out the SmartCard and insert it
back into the slot . Make sure the arrow on the
SmartCard is facing up and is inserted first into
the receiver . If there is not a SmartCard in your
receiver please call 1-800-333-DISH .
My remote is not working . Remote is in wrong mode .
Your batteries may need to be
replaced .
Your remote is not currently paired
with your receiver .
If you think the remote is paired, but in the wrong
mode, press the “SAT” button on the left side of
the remote .
Check to make sure the batteries are properly
inserted in your remote . If “SAT” on the front top
of the remote does not light up when you press
the SAT button on the left side of the remote,
replace the batteries .
To pair your remote, press the “SYS INFO”
button on the front of the Wally and then press
the “SAT” button on the left side of your remote .
Complete Signal Loss -
015A
Obstructions to the DISH Tailgater
Pro’s view of the southern sky, such
as tree branches, severe rain, etc .
Coax cable not connected properly
between your Wally and the DISH
Tailgater Pro .
You have selected a local channel but
are outside of its spot beam area .
DISH Tailgater Pro has been moved .
Make sure nothing is blocking the DISH Tailgater
Pro’s view of the southern sky, such as tree
branches, severe rain, or other obstructions .
Check that the coax cable between your
Wally and the DISH Tailgater Pro is connected
properly and handtightened .
First, verify you have reception by selecting a
nationally broadcast channel (CNN, ESPN, etc .) .
Then call DISH at 1-800-333-DISH to have your
locals switched to your current area .
If DISH Tailgater Pro has been moved, initiate a
new scan .
Channel Signal Loss - 004 DISH Tailgater Pro has not tracked
to the appropriate orbital slot upon
channel change .
There may be an obstruction blocking signal
from the newly chosen satellite .
Verify there are no obstructions, or move DISH
Tailgater Pro to have a better view of southern
sky and initiate a new scan . Once your system
has found its satellites, it may take a few
minutes to download the electronic program
guide and acquire signal before live TV appears .