Kinesis KB132PC, User Manual

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If you have questions about installing or operating your Kinesis keyboard, first
review the relevant sections of this
User’s Manual. If you are unable to solve the
problem, visit the Kinesis web site (http://www.kinesis-ergo.com/ tech_support/
default2.htm). If you are still unable to solve the problem, contact Kinesis
technical support as described below.
Technical Support
If, after reviewing the manual, you still have questions or concerns, you may
contact Kinesis for free technical support. Be prepared with your keyboard’s
model number and serial number (displayed on the bottom of the keyboard), as
well as information about your computer type and operating system.
Technical support is available by phone, fax, or e-mail. Phone lines are staffed
between 8:00 a.m. and 4:30 p.m. Pacific time. Telephone numbers are 425-402-
8100 (voice) and 425-402-8181(fax). E-mail should be directed to
techsupport@kinesis-ergo.com. If you call and a technician is not available, we
will return your call as soon as possible. However, we are unable to return phone
calls to locations outside of North America.
Repairs and warranty Service
If you think your keyboard may be defective, contact Kinesis technical support. A
support staff member will discuss with you the problem and potential solutions.
If your keyboard does need to be repaired, Kinesis will either ship you
replacement parts or will arrange with you for the repair of the product. When you
contact Kinesis, please provide your name, address and the serial number of your
keyboard. If you are shipping the keyboard to Kinesis, you will be provided with a
Returned Merchandise Authorization (RMA) number and shipping instructions.
See “Warranty” for details of Kinesis’ warranty terms and conditions. The
warranty does not provide for a loaner keyboard.
For non-warranty repairs, Kinesis has a minimum charge which covers most jobs.
Before returning your Kinesis product for repairs, you will need to arrange for