35
that with progm + F3. Conditioning causes the keyboard to write to each layout file first, while the v
-
drive is
closed, preventing a potentially corrupt file from being created with direct editing.
Ejecting v
-
drive after use
All v
-
drives should be
“
ejected
”
like other thumb drives before being closed. Occasionally you may see a
warning that scanning and
“
fixing
”
the drive are advised. This is most likely if you open the drive and manually
edit files, then close the drive without ejecting, and you should perform the brief
“
scan and fix
”
process.
Normally this does not result in any loss of files or contents from the v
-
drive.
9.2 Cleaning Precautions
To clean your Advantage2 keyboard, use a vacuum or canned air to remove dust from the keywells. Using a
water
-
moistened cloth to wipe the surface will help keep it looking clean.
Avoid excess moisture!
9.3 Keycap Removal and Relocation
A keycap removal tool is provided to facilitate changing the four thumb keys when switching between Thumb
Key Modes (Windows, PC, Mac). If you wish to move other keycaps, please be aware that moving a keycap
to a position that requires a different keycap row style will compromise usability and comfort.
10.0 Technical Support, Repairs, & Returns
For FAQs and troubleshooting tips visit
kinesis.com/support/advantage2
Contacting Kinesis Technical Support
Kinesis offers, to the original purchaser, free technical support from trained agents based in our US
headquarters. Kinesis has a commitment to deliver best
-
in
-
class customer service and we look forward to
helping if you experience any problems with your Advantage2 keyboard or other Kinesis products.
For Kinesis Technical Support, please submit a ticket at
Return Merchandise Authorizations
(“
RMAs
”)
For any repair by Kinesis, regardless of warranty coverage, you must first contact Kinesis Technical Support
to explain the problem and obtain a Return Merchandise Authorization
(“
RMA
”)
number and shipping
instructions. Packages sent to Kinesis without an RMA number may be refused. Keyboards will not be
repaired without information and instructions from the owner.
Repairs
Products normally should be repaired by qualified personnel only. If you wish to perform your own repairs,
contact Kinesis Tech Support for advice. Unauthorized or inexpertly carried
-
out repairs may jeopardize the
safety of the user and may invalidate your warranty.
Packaging and Shipping
In you need to ship a product back to Kinesis, use its original packaging or other suitable packaging that
protects the device against impact and shock. You should insure the package with your carrier as Kinesis is
not responsible for items until they are received at the Kinesis repair center.
11.0 Accessories
Kinesis offers a number of accessories designed to work with your Advantage2 to increase your comfort and
productivity, or let you customize the keyboard for a unique look. Please visit kinesis.com or contact Kinesis
Sales ([email protected]) to learn more.
