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If scale is misused or banged etc., re-calibration may be required.
This should be done by a specialized scale professional. If your
distributor is an industrial scale dealer, he will be able to do this for
you. If you do not know who to contact, call the Kilotech customer
service desk at 800-694-4445 (Canada) or 877-328-5988 (USA)
and we will recommend someone.