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KILOTECH INC.
www.kilotech.com
20
24. Troubleshooting
SYMPTOM
PROBABLE CAUSE
REMEDY
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Load cell wires to indicator are
incorrectly connected, or shorted, or
opened; or ADC, load cell are damaged
Make sure wires are ok and correctly
connected. Replace load cell or ADC
chip, Service required.
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Weight reading exceeds Power On Zero
limit.
Make sure scale platform is empty.
Perform zero calibration.
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Weight reading below Power On Zero
limit.
Install platform on scale. Perform
zero calibration.
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Weight reading exceeds Overload limit,
or The weight value cannot be displayed
in the current unit of measure because it
exceeds 6 digits..
Reduce load on scale until weight
value can be displayed. Use a more
appropriate unit of measure. Re-set
some parameters of CONFIG or
UAER.
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Weight reading below Under load limit.
Install platform on scale.
Perform zero calibration
EEP.E1
CONFIG or CAL parameters are not
correctly set
Re-set items in CONFIG, do
calibration
EEP.E2
USER parameter is not correctly set
Re-set items in USER
CAP.ER
Capacity parameters are not correct
Set PRIM.N/PRIM.d/SECND.n to
correct number, make sure capacity
not more than 6 digit
CAL.Er
Calibration error, maybe input data or
loaded weight is too small, too big,
unstable, un-linear
Input correct data, load correct
weight onto platform, Service
required
PWT.ER
Piece weight is error, it’s too small
(<0.5d), The weight on the platform is
too small to define a valid reference
weight.
Use a greater weight for the sample.
PCT.ER
Unit-Percentage -Weight is error, it’s too
small (the weight of 1%, 0.1%, or
0.01%-determined by
CONFIG-FUNC-PERCNT
is less than
0.5d)
Use a greater weight for the sample.
