K
K
K
G
G
G
U
U
U
A
A
A
R
R
R
D
D
D
S
S
S
T
T
T
A
A
A
N
N
N
D
D
D
A
A
A
L
L
L
O
O
O
N
N
N
E
E
E
D
D
D
V
V
V
R
R
R
S
S
S
H
H
H
A
A
A
-
-
-
1
1
1
0
0
0
4
4
4
.
.
.
V
V
V
2
2
2
/
/
/
1
1
1
0
0
0
8
8
8
.
.
.
V
V
V
2
2
2
U
U
U
S
S
S
E
E
E
R
R
R
M
M
M
A
A
A
N
N
N
U
U
U
A
A
A
L
L
L
135
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Appendix G- FAQ Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check the data and power cables and make sure they are securely connected.
B: For new H.D.D, you have to format it first.
C: Make sure that the power of adaptor is correct,
12V/3A.
2. Q: We have changed the password but do not remember the new password, how can we access
the system?
A: If you forget system password, enter
519070
into the password field to reset the password.
3. Q: We are not getting any video signal on the DVR, what is wrong?
A: Check to make sure the cables are securely connected to the BNC ports on the DVR. You can also
try another cable to make sure there is not a problem with the cable. Make sure you have selected
the correct video format for your country (NTSC or PAL), is the USA we use NTSC.
4. Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: Please place the DVR in a place where there is good air circulation and away from high
temperatures to increase stability and life of the DVR.
5. Q: My remote control does not work when the DVR is in Live mode but the front panel buttons are
working, what is wrong?
A: Make sure nothing is blocking in front of LED on the remote or the receiver on the DVR, if both
are ok, check the batteries.
6. Q: Can I use the hard drive from my PC in the DVR?
A: You can if the hard drive is the same type and the size is supported by the DVR. If you install it in
the DVR it will be formatted for use in the DVR and the PC will not be able to read it.
7. Q: Do I have to stop recording to playback files on the DVR?
A: No you do not have to stop recording, the DVR will support both functions at the same time.
8. Q: Can I erase files from the hard drive of the DVR?
A: You can not erase individual file, you would need to format the hard drive which will erase all of
the files
9. Q: We have attached a PTZ camera but can not control it, what is wrong?
A: Verify that the Protocol, baud rate, address, and other settings on the PTZ camera match the
settings you have put into the DVR. Make sure the data cables are attached firmly to the RS485 port
on the DVR.
10. Q: Why does the Buzzer keep sounding?
A: Please check to see if motion detection is on and the system has detected motion, make sure
the hard drive is being detected and has sufficient space available and that none of your cameras
have lost video. You can turn off the buzzer in the Alarm setup option.
11. I can connect to IE Browser, but how can my IE interface is a little bit difference?
