Service and Maintenance
4
Keysight U1241B and U1242B User’s and Service Guide
57
Returning Instrument for Service
Before shipping your instrument for repair or replacement, Keysight recommends
that you acquire the shipping instructions from the Keysight Technologies Service
Center. A clear understanding of the shipping instructions is necessary to secure
your product for shipment.
1
Write the following information on a tag and if attach to the instrument.
– Name and address of owner
– Instrument model number
– Instrument serial number
– Description of the service required or failure indications
2
Remove all accessories from the instrument. Do not include accessories unless
they are associated with the failure symptoms.
3
Protect the instrument by wrapping it in plastic or heavy paper.
4
Pack the instrument in foam or other shock absorbing material and place it in a
strong shipping container.
You are recommended to use the original shipping material or order materials
from a Keysight Technologies Sales Office. If both options are not available,
place 8 to 10 cm (3 to 4 inches) of shock- absorbing and static-free packaging
material around the instrument to avoid movement during shipping.
5
Seal the shipping container securely.
6
Mark the shipping container as FRAGILE.
In the ensuing correspondence, refer to the instrument by its model number
and full serial number.
Keysight suggests that you always insure your shipments.
