Keysight N5227B, Service Manual

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2-6 Keysight N5227B Service Guide
General Product Information
Keysight Support, Services, and Assistance
2-
Keysight Support, Services, and Assistance
Information on the following topics is included in this section.
— “Service and Support Options”
— “Contacting Keysight”
— “Shipping Your Analyzer to Keysight for Service or Repair”
Service and Support Options
The analyzer’s standard warranty period is one year from the time of initial
delivery. All repairs require the analyzer to be shipped to the nearest Keysight
Technologies service center. Extended warranty periods can be purchased with
the initial product purchase.
There are many other repair and calibration options available from the Keysight
Technologies support organization. These options cover a range of service
agreements with a variety of time frames. The following support products with
their associated options are available for purchase with the initial product
purchase.
— R1280A Return to Keysight Warranty and Service Plan
Options are available to extend the warranty period to five years.
— R1282A Return to Keysight Calibration Plan
The analyzer is delivered with a one-year calibration certificate. Options are
available to have Keysight Technologies provide three or five year
calibration coverage (perform the annual calibration two or four times).
Options for basic calibration or ISO/IEC 17025 or ANSI/NCSL Z540.3–2006
standards compliant calibrations are available. After calibration, the
analyzer will be returned with a calibration label, a calibration certificate,
and the calibration data.
— R1288A Return to Keysight On-Site Warranty and Service Plan
Same as R1280A, but the service is provided at the customer site.
— R1298A Return to Keysight On-Site Calibration Plan
Same as R1282A, but the service is provided at the customer site.
For more information on these and other service, please visit
http://na.support.keysight.com/pna or refer to “Contacting Keysight” on
page 2-6 . If the warranty or calibration plan period has expired, these services
are available on a per-incident basis. Visit this InfoLine web site or contact
Keysight to obtain a quote.
Contacting Keysight
Assistance with test and measurements needs and information or finding a
local Keysight office are available on the Web at:
http://www.keysight.com/find/assist