Keysight N5227B Service Guide 2-7
General Product Information
Keysight Support, Services, and Assistance
If you do not have access to the Internet, please contact your Keysight field
engineer.
Shipping Your Analyzer to Keysight for Service or Repair
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— If alternate front handles and rack mount hardware have been installed,
remove and retain them. The analyzer should be sent to Keysight in the
same configuration as it was originally shipped.
— Reinstall front and rear impact covers.
— Ship the analyzer using the original or comparable antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your analyzer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.
Keysight Technologies reserves the right to reformat or replace the
internal hard disk drive in your analyzer as part of its repair. This will erase
all user information stored on the hard disk. It is imperative, therefore, that
you make a backup copy of your critical test data located on the analyzer’s
hard disk before shipping it to Keysight for repair.
