Keysight DCA-X Series, Quick Start Manual

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5 Contacting Keysight
Returning the Instrument for Service
The instructions in this section show you how to contact Keysight Technologies
and how to properly package an instrument for return to a Keysight
Technologies service office. Always contact the Keysight Technologies
Instrument Contact Center to initiate service
before returning the instrument to
a service office. This ensures that the repair (or calibration) can be properly
tracked and that your instrument will be returned to you as quickly as possible.
For technical assistance, contact your local Keysight Call Center.
If the instrument is still under warranty or is covered by a maintenance
contract, it will be repaired under the terms of the warranty or contract. If the
instrument is no longer under warranty or is not covered by a maintenance
plan, Keysight Technologies will notify you of the cost of the repair after
examining the unit.
Remember to always make backups of important files. Data stored on the
instrument hard disk may be erased after a repair. You can restore the files from
the backup.
1. Write a complete description of the failure and attach it to the instrument.
Include any specific performance details related to the problem. The fol-
lowing information should be returned with the instrument.
n
Type of service required.
n
Date instrument was returned for repair.
n
Description of the problem:
n
Whether problem is constant or intermittent.
n
Whether instrument is temperature-sensitive.
n
Whether instrument is vibration-sensitive.
n
Instrument settings required to reproduce the problem.
n
Performance data.
n
Company name and return address.
n
Name and phone number of technical contact person.
n
Model number of returned instrument.
n
Full serial number of returned instrument.
n
List of any accessories returned with instrument.
n
The original cal data disks.
45 N1000A Quick Start Guide