Keysight 1000B Series, Service Manual

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38 Keysight 1000B Series Oscilloscopes Service Guide
1
Service
Returning the Oscilloscope to Keysight for Service
Before shipping the oscilloscope to Keysight Technologies, contact your nearest
Keysight Technologies oscilloscope Support Center (or Keysight Technologies
Service Center if outside the United States) for additional details.
1 Write the following information on a tag and attach it to the oscilloscope.
• Name and address of owner.
• Oscilloscope model number.
• Oscilloscope serial number.
• Description of the service required or failure indications.
2 Remove all accessories from the oscilloscope.
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
3 Protect the oscilloscope by wrapping it in plastic or heavy paper.
4 Pack the oscilloscope in foam or other shock absorbing material and place it in
a strong shipping container.
You can use the original shipping materials or order materials from an Keysight
Technologies Sales Office. If neither are available, place 8 to 10 cm (3 to 4
inches) of shock-absorbing material around the oscilloscope and place it in a
box that does not allow movement during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to oscilloscope by model number and full serial
number.