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M9403A and M9404A
Service
12.Attach the side shield from the replacement module to the defective module, and return it to
Keysight according to the following procedure:
a. Review the warranty information shipped with your product.
b. Write the following information on a tag and attach it to the malfunctioning equipment:
• Name and address of owner. A P.O. box is not acceptable as a return address.
• Product model number (for example, M9403A).
• Product serial number. The serial number label is located on the side panel of the
module. The serial number can also be read from the Soft Front Panel interface, but
only after the hardware is installed.
• Description of failure or service required.
• Return Material Authorization (RMA) number.
c. Pack the module in its original ESD bag and packing carton. If the original carton is not
available, use bubble wrap or packing peanuts and place the instrument in a sealed
container and mark the container “FRAGILE”.
d. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA number.
NOTE
If any correspondence is required, refer to the product by serial number and
model number or refer to
Summary of Contents for M9403A
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