23
M9403A and M9404A
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying response
times. Contact Keysight for additional information on available service agreements for this
product.
Return a Module for Service
Should it become necessary to return a module for repair or service, follow the steps below:
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and return address. If you
need assistance finding Keysight contact information go to
http://www.keysight.com/find/assist
(worldwide contact information for repair and service)
or refer to the “Support” information on the product web page.
3. Write the following information on a tag and attach it to the malfunctioning equipment:
• Name and address of owner. P.O. boxes are not acceptable as return addresses.
• Product model number (for example, M9403A).
• Product serial number (for example, MYXXXXXXXX). The serial number label is located on
the side panel of the module.
• Description of failure or service required.
4. Carefully pack the module in its original ESD bag and packing carton. If the original carton is
not available, use bubble wrap or packing peanuts and place the instrument in a sealed
container and mark the container “FRAGILE”.
5. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA number.
NOTE
If any correspondence is required, refer to the product by serial number and
model number.
Summary of Contents for M9403A
Page 4: ...1 M9403A and M9404A ...
