Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
|
www.cleverstorage.com
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Runner does not
soft close as
expected
Soft close is not snapped into top of
frame
Check position and snap into place
Soft close is missing
Install soft close piston
Stop catch on top guide is broken off
Replace top guide
Bottom soft closer not engaged
Release trigger on soft closer, close
cabinet completely and re-open to check
Unit gets stuck halfway and won't soft
close
Check frame height gap at the top-lower
to proper gap
Unit doesn't close
completely
Door sticks out an inch or two instead
of closing completely
Check installation depth of top runner
Push door shut with some force (it
should click)
Door bracket not engaged in frame
completely
Check and reattach door
Door out of adjustment
Follow adjustment procedures to adjust
door angle
Runner/guide mounted too far forward
Check measurements and reposition
Unit doesn't soft-
open as expected
Soft open mechanism disengaged
Check mechanism for spring
engagement; reengage per instruction
video
Unit doesn't open
completely
No weight added
Soft open feature may slow unit before
complete extension; this is normal
Unit is noisy
during opening
and closing
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Floor sags under weight
Add more support in center of cabinet
beneath the floor
