I can't hear any sound.
Your KTC-500DAB is not connected to your
vehicle.
Ensure the auxiliary cable is firmly connected to your vehicle's audio
system, or ensure you are tuned to the correct FM frequency.
Your vehicle's audio system is not in the
correct input source.
Change the input source on your vehicle's audio system to FM radio or
auxiliary input.
In Bluetooth mode, your KTC-500DAB is not
connected to your mobile device.
Switch on Bluetooth on your mobile device. If required, pair your
KTC-500DAB with your mobile device again. Read more on page 14.
The volume is too low on your vehicle or
connected mobile device.
Turn up the volume on your vehicle and on the connected mobile device.
Sound is distorted when my
KTC-500DAB is connected
with an auxiliary cable.
The gain setting isn't correct.
Set the gain setting to 'LOW' or change to FM transmission. Read more on
page 16.
When I make hands-free
calls, the other person can't
hear me.
The microphone is not fully connected.
Use the instructions on page 8 to ensure the microphone is fully connected.
The microphone is too far away from you.
Move the microphone as close to you as possible.
My KTC-500DAB keeps
losing digital radio signal.
You are travelling through areas with weak
DAB signal.
Check DAB coverage in your area.
Your KTC-500DAB is not installed correctly. Check the installation instructions on page 6.
Something is causing interference.
l
Switch off satellite navigation systems, dashboard cameras or other
devices to see if the signal improves.
l
Use the supplied 12V power adapter, as other adapters can cause
interference.
My KTC-500DAB keeps
switching off by itself.
Auto standby mode is switched on.
If this is happening too often, change the auto standby setting. Read more
on page 16.
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