Troubleshooting
Problem
Possible cause
Solution
The wireless controller
displays 'ANTENNA
CONNECTING' or
'CHECK POWER
TO ANTENNA'.
The antenna isn't connected to the power
supply, or the controller isn't paired correctly
with the antenna.
Remove the power adapter from the 12V socket, then insert it. If the
antenna has power, the antenna's status light lights up for 5 seconds and
the controller connects to the antenna within 30 seconds.
Note:
If you can't
access the power adapter, perform a power reset*.
If this doesn't solve the problem, pair the controller with the antenna:
1.
Use a paperclip to press the reset button on the antenna. The status
light on the antenna flashes slowly.
2.
Place the controller within 50cm of the antenna, then press and hold
,
and
together.
If the controller does not connect to the antenna within 30 seconds, repeat
steps 1 and 2.
The status light on the
antenna is constantly lit.
Your KTC-500DAB is in update mode.
If you are updating the software, finish the update. If not, remove the power
adapter from the 12V socket, then insert it. If the antenna has power, the
status light on the antenna lights up for 5 seconds and the controller
connects to the antenna within 30 seconds.
Note:
If you can't access the
power adapter, perform a power reset*.
The status light on the
antenna is flashing.
The controller has lost connection with the
antenna.
To pair the controller with the antenna:
1.
Use a paperclip to press the reset button on the antenna. The status
light on the antenna flashes slowly.
2.
Place the controller within 50cm of the antenna, then press and hold
,
and
together.
If the controller does not connect to the antenna within 30 seconds, repeat
steps 1 and 2.
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