Kenwood FDM31, Instructions Manual, Page: 19 / 252

13
Troubleshooting Guide
Problem Cause Solution
The processor will not
operate. No Power.
Bowl not fitted to power unit
correctly.
Bowl lid not locked on
correctly.
Check processor is plugged in.
Check bowl is located correctly and the
handle is situated towards the right front
hand corner.
Check that the lid interlock is located
correctly into the handle area.
The processor will not work if the bowl and
lid are fitted incorrectly.
If none of the above check the fuse/circuit
breaker in your home.
Detachable drive shaft not
fitted to power unit.
Fit the detachable drive shaft onto the
power unit before fitting the bowl. The
bowl tools and attachments will not operate
unless the drive shaft is fitted.
Blender, Blend-Xtract
2GO or mill will not
operate Blender, Blend-Xtract 2GO or
mill not locked on correctly.
Blender, Blend-Xtract 2GO or
mill not assembled correctly. Blender, Blend-Xtract 2GO or mill will not
operate if fitted incorrectly to the interlock.
Check blade assembly is fully tightened into
the goblet/bottle/jar
Processor stops during
processing Processor overloaded/
maximum capacities
exceeded.
Lid unlocked. Check maximum capacities stated in the
recommended usage chart.
Check lid is locked correctly.
Blender, Blend-Xtract
2GO or multi mill leaking
from blade assembly
base. Seal missing
Seal incorrectly fitted
Seal damaged. Check seal is fitted correctly and not
damaged. To obtain a replacement seal see
‘Service and customer care’.
Unit unstable/heavy
vibrations and movement. Sticky fruit/ingredients such
as dates being processed.
Speed selected too low. For best results use 'Pulse' first to break
down the ingredients and then continue
processing on maximum speed.
Poor performance of
tools/attachments Refer to hints in relevant ‘Using the attachment’ section. Check attachments
are assembled correctly.
Weighing Function
Display screen freezes
on [- - - -] The display screen will freeze
during operation.
Display screen showing a
minus reading due to display
not ‘zeroed’ and either
ingredients or the bowl/lid/
attachment is removed.
Quantity weighed too small. Normal operation.
Either zero the screen or replace the missing
ingredients or refit the bowl/lid/attachment.
Use teaspoon and tablespoon
measures for very small quantities.
Weight changed on
display Power unit moved during
operation. Always place the processor on a dry flat
surface prior to weighing.
Do not move the power unit during operation
of the weighing function.
Zero the display before weighing next
ingredients
Display screen turned off Power unit unplugged
The display screen will turn
off automatically if the same
weight reading is shown after
5 minutes. Plug appliance in.
Press the ON/ZERO button once and the
display screen will light up.
Display showing [0 – Ld] Weighing function overloaded
Excessive force applied to
power unit.
Do not exceed the maximum weighing
capacity of 3Kg.
Do not subject the power unit to excessive
force as this may damage the weighing
sensor.