52
These guidelines should be utilized by a qualifi ed service agent.
Problem
Possible Cause(s)
What to do
NOT ENOUGH HOT WATER
STANDBY button turned off.
Press switch to turn heater on.
No power at outlet.
Repair service to outlet.
Error Code being displayed
Refer to “FAULT INDICATION AND
ERROR CODES” section and Table
4 or call service agency or dealer.
Set point set too low.
Adjust Set point higher.
Heater undersized.
Reduce hot water use.
Low gas pressure
Contact dealer.
Incoming water is unusually cold.
Allow more time for heater to reheat.
Leaking hot water pipes of fi xtures.
Have plumber check and repair
leaks.
CONDENSATION
Water on the fl oor under heater.
See CONDENSATE section.
WATER LEAKS
Improperly sealed, hot or cold supply
connections, relief valve, drain valve
or thermostat threads.
Check for leaks. See Figure 41.
Leakage from other appliances or
water lines.
Inspect other appliances near water
heater.
Condensation of fl ue products.
Refer to CONDENSATE section.
LEAKING T&P
Thermal expansion in closed water
system.
Install thermal expansion tank (Do
not plug T&P valve).
Improperly sealed valve.
Check relief valve for proper
operation (Do not plug T&P valve).
HOT WATER ODORS (refer to
“Smelly Water” and “Anode Rod
Inspection” sections)
High sulfate or mineral content in
water supply.
Drain and fl ush heater thoroughly
then refi ll.
Bacteria in water supply.
Chlorinate water supply.
HOT WATER TOO HOT
Thermostat set too high.
Refer to TEMPERATURE
REGULATION section.
WATER HEATER SOUNDS
Condensation dripping on burner.
Refer to CONDENSATION above.
SOOTING
Improper combustion.
Refer to Air Requirements.
BURNER WILL NOT STAY LIT-
GOES OUT AFTER 4-5 SECONDS
Low Water Flow Rate
Clean or change the water fi lter.
Damaged Flame Sensor
(Error code E35)
Replace Flame Sensor
VENT GAS ODORS
Lack of air supply.
Shut off water heater immediately
and contact a qualifi ed service
agency to determine cause.
Improperly installed vent piping.
Downdraft
Poor Combustion
WHEN THE TAP IS OPENED,
THERE IS NO HOT WATER OR THE
HOT WATER TURNS COLD AND
STAYS COLD.
a. There is a problem with a single-
control faucet..
b. The unit display is an error code.
c. Water heater disconnected from
electrical power.
a. Draw water from the “hot” faucet
for 1-2 minutes.
b. Refer to error code list.
c. Check electrical power
connections.
THE WATER IS NOT HOT
ENOUGH.
The temperature is set too low.
a. Check unit’s temperature setting.
b. Check for cross plumbing between
cold and hot water lines.
THE WATER IS TOO HOT.
The temperature set too high.
Check unit’s temperature setting.
TABLE 5
TROUBLESHOOTING
Summary of Contents for ELITE 153.331000
Page 3: ...3 GENERAL SAFETY ...
Page 56: ...56 R O N M L K J I H G F E D C B A T Q S P 12 15 14 U 10 7 6 5 4 3 2 1 Z Y X W V 11 9 8 13 ...
Page 58: ...58 NOTES ...
Page 59: ...59 NOTES ...
