24
Avoid Service Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common oc-
currences that are not the result of defective workmanship or materials in this washer.
OCCURRENCE
POSSIBLE CAUSE
SOLUTION
NOISE
High pitch “jet engine”
noise.
A certain amount of motor whine is
normal during the spin cycle.
Rattling and clanking
noise.
Foreign objects such as coins or
safety pins may be in drum or pump.
Stop washer and check drum. If noise continues
after washer is restarted, objects may be in pump.
Call a Sears or other quali
fi
ed service dealer.
Belt buckles and metal fasteners are
hitting wash drum.
To prevent unnecessary noise and damage to
drum, fasten fasteners and turn items inside out.
Thumping sound.
Heavy wash loads may produce
a thumping sound. This is usually
normal. If sound continues, washer is
probably out of balance.
Stop washer and redistribute wash load.
Vibrating noise.
Washer is not resting
fi
rmly on
fl
oor.
Move washer so it rests
fi
rmly on
fl
oor. Adjust
leveling legs. See
INSTALLATION INSTRUCTIONS
for details.
Shipping bolts and foam block have
not been removed during installation.
See
INSTALLATION INSTRUCTIONS
for removing
shipping bolts and foam block.
Wash load unevenly distributed in
drum.
Stop washer and rearrange wash load.
OPERATING
Washer does not start.
Electrical power cord may not be
plugged in or connection may be
loose.
Make sure plug
fi
ts tightly in wall outlet.
House fuse blown, circuit breaker
tripped, or a power outage has oc-
curred.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit over-
load, have it corrected by a quali
fi
ed electrician.
If problem is a power outage, call local electric
company.
Water supply faucets are not turned
on.
Turn on water supply faucets.
Motor is overheated. Washer motor
will stop if it becomes overheated.
It will automatically restart after a cool down
period of up to 30 minutes (if washer has not been
manually turned o
ff
).
Washer door is not completely
closed.
Close door completely.
Washer won’t spin.
Load is too small.
Add 1 or 2 similar items to help balance the load.
Residue left in drum.
Heavily soiled items.
Wipe drum with a nonabrasive household cleans-
er, then rinse. Shake or brush excess dirt and sand
from items before washing
IMPORTANT
Disconnect washer from electrical service before performing any work on unit or on associated
systems (including electrical supply, water inlet or water drainage).
Solutions to Common Problems
Summary of Contents for 970.C4804 Series
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