29
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem
Solution
Poor baking results
•
Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature or
baking time. See
“Setting Self Clean”
on
page 21
if you feel the oven is too hot or cold.
Appliance is not level
•
Be sure floor is level, strong, and stable enough to adequately support range.
•
If floor is sagging or sloping, contract a carpenter to correct the situation.
•
Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
•
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
•
Cabinets not square or are built in too tightly to allow clearance for appliance. Contact
builder or installer to make appliance accessible.
•
Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Entire appliance does not operate
•
Make sure power cord is plugged in properly to the outlet.
•
Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
•
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (see back
cover).
Oven portion of appliance does not
operate
•
The time of day is not set. The oven clock must first be set in order to operate the oven.
•
Be sure oven controls are set properly. See
“Setting the Clock”
on
page 14
and review
instructions for the desired cooking function in this manual.
•
Service wiring is not complete.
Surface element is too hot or not hot
enough
•
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly
•
Be sure the correct surface control knob is turned on for element needed.
•
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Oven light does not work
•
Be sure the oven light is secure in the socket. See
“Replacing the Oven Light”
on
page 27
.
Oven smokes excessively when
broiling
•
Incorrect setting. Follow broiling instructions in
“Self Clean”
on
page 20
.
•
Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element.
•
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges
to prevent curling.
•
Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
