19
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solutions
Air conditioner does not
cool as it should.
Airflow is restricted.
Make sure there are no curtains, blinds,
or furniture blocking the front of the air
conditioner.
The temperature control is not set correctly.
In COOL mode, press Decrease (v).
The air filter is dirty.
Clean the filter at least every 2 weeks. (See
the Care and Cleaning section.)
The room was very hot.
After the air conditioner is turned on, allow
time for the room to cool down.
Cold air is escaping.
Check for open furnace floor registers and
cold air returns.
Cooling coils have iced up.
See “Air conditioner freezing up” below.
Air conditioner freezing
up.
The cooling coils are iced over.
Ice may block the airflow and prevent the
air conditioner from properly cooling the
room. Set the mode control to High Fan or
High Cool.
Water drips outside.
Room is hot and humid.
This is normal when the weather is hot and
humid.
Water drips inside.
Air conditioner is not installed properly for
water drainage.
Make sure the air conditioner slants
slightly downward from the front of the
cabinet to the rear. Reposition or shim the
cabinet as necessary. DO NOT drill into
the drain pan.
Water collects in base
pan.
Moisture is removed from the air and
drains into the base pan.
This is normal. It will occur for short
periods in areas where there is low
humidity and for longer periods in very
humid areas.
For detailed information on the Energy Star program, visit www.energystar.gov.
If “CH” appears in the display, call the Kenmore Customer Care Hotline at 1-844-553-6667.
