18
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Always select Fabric Softener option to ensure proper dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used
in dispenser.
Use only liquid chlorine bleach in the bleach dispenser.
Powdered detergent
not dissolving completely
in load
Using too much HE detergent.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
Water temperature is very cold.
Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage
to your items.
Error Code Appears in Display
LF (too long to fill) or
F8E1 appears in display
Washer taking too long to fill. Drain
extends more than 4.5" (114 mm) into
standpipe.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening. See Installation Instructions.
Water supply not connected or
turned on.
Check water supply to make sure hoses are connected and/or
turned on.
“--”
Cycle knob is not on cycle.
This is not an error. The selector knob is not on a cycle. Rotate
your selector knob until a cycle lights up.
F## code (F-type error
code) appears in display
System error code.
Touch the START/PAUSE/UNLOCK LID button once to clear the
code. Then touch the START/PAUSE/UNLOCK LID
button again
to restart washer. If code appears again, call for service.
F1E1 ACU (appliance
control fault)
Internal ACU failure.
Call for service.
F2E3 UI/ACU mismatch
ACU/UI initialization error.
Call for service.
F3E1 Water level sensing
failure
Pressure sensor on ACU failure.
Call for service.
F5E2 Lid lock will not
lock is lid lock failure
An item in the load may be keeping
the lid from locking.
Check for items directly under the lid.
F5E3 Lid cannot unlock
Objects on washer lid prevent it from
unlocking.
Remove objects, such as baskets of laundry, from top of washer.
F6E2 or F6E3
Communication Error:
UI cannot communicate
ACU or UI synchronization error.
Remove power from the washer. Let washer set for 5 minutes for
the washer to completely power down. Apply power to washer
and check for error codes. If the error code persists call for
service.
F8E6 code (water
hazard) will appear
in display
Lid is left open for more than
10 minutes and water has
pumped out.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening. See Installation Instructions.
“drn” “dr” (F9E1) (drain
pump system problem –
long drain) appears in
display
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over
drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See Installation
Instructions.
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
