17
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Added more water to washer.
Washer senses the load size and adds the correct amount of
water. This is normal and necessary for clothes to move. It is
normal for the wash load to be not completely covered in water.
Added water results in less effective cleaning.
Washer not loaded as recommended.
Load items in loose heaps evenly around the basket wall.
Add only one or two additional items after washer has started.
Adding detergent on top of load.
Add detergent, Oxi products, and color-safe bleach to the bottom
of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
If using Express cycle (on some models), wash only a few items.
Use Whites, Heavy Duty, or Cold Clean cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Odors
Monthly maintenance not done
as recommended.
Run the Clean Washer cycle after every 30 washes. See “Washer
Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the load
is tightly packed.
Load items in loose heaps evenly around the basket wall.
Load items should move freely during the wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only one or two additional items after washer has started.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
