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WARRANTY PROCEDURE
This warranty applies to evaporator models TEC, KEC and KME unless otherwise stated in product literature or specific contracts, provides for a
manufacturers guarantee of twenty four months from date of dispatch against faults in workmanship or material. For further details please refer
to Kelvion Terms and Conditions of Sales.
When submitting a warranty claim the following information is required:
•
Customer’s original reference number job / order number.
•
Kelvion ’s job number / advice note number.
•
Type of unit and serial number.
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Date of installation.
•
Details of defect.
•
Date of delivery & installation
WHEN PROVIDING DETAILS OF THE DEFECT, PLEASE GIVE AS MUCH INFORMATION AS POSSIBLE
Was the unit satisfactory on delivery?
Frequency of fault (continuous / intermittent)
Is the unit leaking ? (+ location of leak)
ITEMS MANUFACTURED BY KELVION:
No work should be undertaken to resolve the problem either by the customer or a 3rd party until written approved by Kelvion - failure to do so will
invalidate the warranty.
THE ITEM MAY BE REPLACED OR RECTIFIED IF THE GUARANTEE CLAIM IS VALID.
For items that have been installed, Kelvion have the right to decide if rectification on site is suitable and who should undertake the work or whether
to return / replace the unit(s). For items where Kelvion decides to replace, the original faulty item must be returned. All items which are returned will
be inspected. If the guarantee claim is not valid the customer will be advised and further instructions requested, either to return the item or to issue
an official order to replace or rectify the item. If you require a replacement product the buyer will be asked to supply a purchase order, products or
items must be returned to the customers cost
.
When the unit has been returned and evaluated, the buyer will be notified by Kelvion if the claim is
valid.
ITEMS NOT MANUFACTURED BY KELVION:
•
After order has been placed the item will be replaced and the customer will be invoiced
•
The item will be returned to the supplier for evaluation.
•
If the claim is valid the credit received from the supplier will be passed on to the customer.
INVALIDATION OF WARRANTY
Kelvion accepts no liability according to Kelvion’s terms and conditions of sale, or for loss or damage arising as a result of:
1.
Failure to install set up or put to work any part of the equipment in the manner specified in the Installation and Maintenance Instructions.
2.
Failure to maintain the equipment in the manner specified in the Installation and Maintenance Instructions.
3.
Replacement parts, additional parts or accessories manufactured by persons other than Kelvion having been incorporated into, or attached to the equipment.
4.
The equipment having been adapted for use, operated or used in such a way as does conform to Kelvion’s recommendation.
5.
Equipment or items not returned within 15 days of initial claim.
DELIVERY & INSPECTION
All equipment should be inspected, on delivery, for any signs of visible/concealed damage or missing items. Any damage or missing items should be noted on the
carrier’s documentation when signing for the goods.
It is the responsibility of the buyer to claim against the carrier for damage, concealed damage or missing items occurring during transportation.
