2. Services and Service Warranty
The Standard Limited Warranty covers both parts and labor necessary to repair a defective product, but does not
include labor costs related to the removal of a Rocore cooling product or installation of a repaired or replacement
Rocore cooling product. Rocore will not be responsible for shipping damage or other damage due to mishandling by
a freight carrier (any such damage is the responsibility of the freight carrier). Warranty on components or
accessories furnished by suppliers to Rocore shall be limited to the warranty of the respective component or
accessory supplier.
If field service at the request of the Customer is rendered by Rocore, and the alleged fault is found not to be with the
Rocore product, component or accessory, the Customer shall pay for the time and expenses of the field
representative. Bills for service, labor or other expenses that have been incurred by the Customer or their
subsequent customer or agent without prior approval or prior authorization by Rocore will not be accepted.
3. Repair and Replacement Procedures
To obtain repair or replacement service under this Limited Warranty, the customer must comply with the following
policy and procedures:
All defective products must be returned with a Return Merchandise Authorization Number (RMA) which
customer must request from Rocore.
Rocore must receive warranty claims within 60 days from the date of Customer’s knowledge of the warranty
claim. Claims will be evaluated within 90 days of receipt of the cooling product. Customer will be notified
of the results of the evaluation and the status of the claim within 90 days unless there are extenuating or
unusual circumstances that require further examination and Customer is notified thereof.
A valid Warranty claim must be accompanied by the cooling product in question, (which may be sent freight
collect
on approval by Rocore
), and the following information with each returned unit:
a.
In-Service date
b.
Number of miles in service
1
c.
Number of hours in service
2
d.
Mode and details of failure
e.
Name of Customer and OEM
f.
Serial number of transmission or equipment
3
g.
VIN Number of the vehicle
4
h.
Transmission or equipment model
5
i.
Rocore Identification tag must be legible and attached to the cooling product
The warranty claim is null and void if the above requirements are not received by Rocore within 60 days
from the date of Customer’s knowledge of the warranty claim.
In the event Rocore rejects a warranty claim, the cooling product shall be returned to Customer, freight
collect. Cooling product failure verification will be performed at Rocore’s manufacturing facility using
standard Rocore manufacturing test procedures which will be final and conclusive and not subject to further
review.
4. Disclaimer of Warranties; Limitation of Liability
The warranties stated herein will not extend to cooling products that: (a) have been utilized or have been installed:
(i) other than as set forth in the Customer specifications or (ii) other than pursuant to customary use and installation
procedures in the industry if Customer has not set forth use and installation in its specifications, (b) have been
removed from the initial installation or have been reinstalled in another location in the vehicle or equipment, (c) have
been repaired or altered, (d) have experienced product failure as a result of: (i) misuse, neglect or accident, (ii)
improper maintenance, installation, mounting design or application data supplied by Customer, (iii) the effect of
physical or chemical properties of water, steam, and other liquids or gases used in the product, or (iv) storage in
generally corrosive atmospheric conditions.
1
Applies to Type 1 Products, Highway Vehicle Heat Transfer
2
Applies to Type 2 Products, Construction, Farm & Industrial Equipment Heat Transfer
3
Applies to Type 1 and Type 2 Products
4
Applies to Type 1 Products
5
Applies to Type 1 and Type 2 Products
