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KPCI-PIO32IOA and KPCI-PDISO8A User’s Manual
Troubleshooting
5-15
Technical support
Before returning any equipment for repair, call Keithley for technical support at:
1-888-KEITHLEY
Monday - Friday, 8:00 a.m. - 5:00 p.m., Eastern Time
An applications engineer will help you diagnose and resolve your problem over the telephone.
Please make sure that you have the following information available before you call:
If a telephone resolution is not possible, the applications engineer will issue you a Return
Material Authorization (RMA) number and ask you to return the equipment. Include the RMA
number with any documentation regarding the equipment.
When returning equipment for repair, include the following information:
•
Your name, address, and telephone number.
•
The invoice or order number and date of equipment purchase.
•
A description of the problem or its symptoms.
•
The RMA number on the
outside
of the package.
KPCI-PIO32IOA and
KPCI-PDISO8A board
configuration
Model
Serial #
Revision code
Interrupt level setting
Number of channels
____________________
____________________
____________________
____________________
____________________
Computer
Manufacturer
CPU type
Clock speed (MHz)
MB of RAM
Video system
BIOS type
____________________
____________________
____________________
____________________
____________________
____________________
Operating system
Windows version
____________________
Software package
Name
Serial #
Version
Invoice/Order #
____________________
____________________
____________________
____________________
Compiler
(if applicable)
Language
Manufacturer
Version
____________________
____________________
____________________
Accessories
Type
Type
Type
Type
Type
Type
Type
Type
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
Summary of Contents for KPCI-PDISO8A
Page 11: ...1 Overview...
Page 14: ...2 General Description...
Page 17: ...3 Installation...
Page 32: ...4 External Interrupts...
Page 36: ...5 Troubleshooting...
Page 52: ...A Specifications...
Page 57: ...B I O Address Mapping...
Page 64: ...C Glossary...