1-800-KEATING
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SILVER EDITION FASTRON® CONTROLLER
13
CUSTOMER SERVICE AND TECHNICAL ASSISTANCE
Our customer service department is available for orders and questions Monday through Friday between the hours
of 8 AM and 5 PM EST by calling toll-free at 1-800-FASTRON (327-8766).
Toll-free technical assistance is available 24 hours a day, 365 days a year by calling 1-800-243-9271 (from the
U.S., Canada and the Caribbean) when help is needed immediately.
WARRANTY STATEMENT
Keating’s warranty begins with the date of installation.
Keating of Chicago, Inc. provides a limited one-year
warranty for its products (except probes and hoses for
which the period is 90 days). A copy of the exact provi-
sions of this warranty and the other terms and condi-
tions of sale are available upon request.
FREE PROGRAM FOR SERVICE EXCHANGES
FAST provides an Exchange Program, at no extra
cost, if a unit should fail. In the event of failure, the
Customer has the option of (1) receiving from our
factory, freight prepaid, a replacement product; (2) ex-
changing the failed product for a replacement product
at one of our authorized local service centers; or (3)
selecting on-site repair or replacement of the failed
unit by one of our authorized local service centers.
Simply call our toll-free customer service number,
1-800-243-9271. If the customer elects to receive an
exchange unit from the factory, a replacement unit will
be sent immediately. Upon receipt of the replacement
unit, the customer simply returns the failed unit to the
factory, freight prepaid, using the same carton and
packing material in which there placement unit was
shipped. The unit will be replaced free of charge, if still
under warranty, and if the product shows no evidence
of abuse or alteration. If the unit is not under warranty,
the Customer will pay repair charges and shipping
costs to and from the factory. If the Customer should
elect on-site repair and the unit is under warranty,
the Customer will not be required to pay the costs of
reasonable on-site labor, but will be required to pay the
service agency's travel charges to and from the on-
site location. Any minor adjustment or calibration and
any labor costs for the replacement of probes will be
made at the Customer's expense. The FAST exchange
Program is available to all FAST Domestic Customers
whose account is current and applies to all (FAST.)®
Timers, Computers and Controllers.
Food Automation - Service Techniques, Inc.
905 Honeyspot Road
Stratford, Connecticut 06615-7147
USA Phone:
203-377-4414
Toll-Free Sales:
800-FASTRON (1-800-327-8766)
Fax:
203-377-8187
International Callers:
203-378-6860
Web site:
www.fastinc.com
Toll-Free Technical Assistance 24 Hours a Day,
365 Days a Year from the U.S., Canada and
the Caribbean:
1-800-243-9271
INTERNATIONAL OFFICES
United Kingdom
31 Saffron Court
Southfi elds Business Park
Basildon Essex SS15 6SS
Phone: +44-0 1268-544000
Fax: +44-0 1268-544500
Japan
Futaba 4-8-1
Shinagawaku
Tokyo 142-0043
Japan
Phone: +81-03-5702-8221
Fax: +81-03-5702-5496
Republic of South Africa
Fairland House
193 Smit Street
Fairland
Johannesburg 2195
Republic of South Africa
Phone:+27-011-476-5568
Fax:+27-011-476-5419
229-51011 Rev. A
Printed in the U.S.A.
© 1999-2000 Food Automation - Service Techniques, Inc.
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