75
Appendix
•
You can apply for membership only at the time of
purchasing your au cell phone.
•
Once you cancel the membership, you cannot reapply
for it until you purchase an au cell phone next time.
•
Note that when changing the model or purchasing
an extra cell phone, this service only covers the most
recently purchased au cell phone.
•
When an au cell phone is handed over to you or
someone else, the "Keitai Guarantee Service Plus"
membership is also handed over to the successor of
the cell phone.
•
When you get a new au cell phone by changing the
model or purchasing an extra cell phone, the "Keitai
Guarantee Service Plus"/"Keitai Guarantee Service
Plus LTE" membership for the old au cell phone is
automatically canceled.
•
Service contents are subject to change without notice.
■
micro au IC-Card 02
The micro au IC-Card 02 is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When a malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■
After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling
procedure in case of loss or theft)
From a land-line phone,
0077-7-113
(toll free)
From an au mobile phone,
113
without area code
(toll free)
From EZweb,
R
⇒
auお客さまサポート
(au Customer Support)
⇒
お問い合わせ
(Inquiries)
•
Menus are subject to
change without prior
notice.
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Repair Desk (24 hours a day over the Internet)
https://cs.kddi.com/support/n_login.html
•
The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does
not function or other), it will be accepted by phone for
interview is required.
•
To apply for the Internet, you need the e-mail address.
