Appendix
Troubleshooting
Before you assume that the product is malfunctioning, check the
following:
Trouble
Detail
Battery usage
time is short.
•
Make sure you do not often use the product in
places where
(out of service area) is
displayed. (
▶
P. 38)
•
Is the battery charged enough?
Cannot make
calls.
•
Is an au Nano IC Card (LTE) inserted? (
▶
P. 35)
•
Was the number entered correctly? (Was the area
code entered?) (
▶
P. 49)
•
Is “Airplane mode” set? (
▶
P. 38)
•
Is the power turned on?
•
Did you press
m
after entering the number?
(
▶
P. 49)
Cannot
receive calls.
•
Is reception good enough? (
▶
P. 38)
•
Is the product within the service area? (
▶
P. 38)
•
Is “Airplane mode” set? (
▶
P. 38)
•
Is the power turned on?
•
Is an au Nano IC Card (LTE) inserted? (
▶
P. 35)
1Seg is not
displayed,
image stops,
audio stops,
noise
appears.
•
Is the digital terrestrial TV broadcast signal
adequate? (
▶
P. 38)
•
Is your hand covering the TV antenna area?
(
▶
P. 34)
Camera does
not operate.
•
Is the battery low? (
▶
P. 38)
•
Check how to use the camera. (
▶
P. 67)
Cannot
operate the
keys panel.
•
Turn off the power and then turn it on.
•
Is the power turned on?
Trouble
Detail
Cannot
operate/The
screen does
not respond/
Cannot turn
off the power.
•
You can force the power off by holding down
.
for at least 8 seconds and releasing your finger
after the product vibrates. Turn the product on
again after a while.
The power is
turned off
automatically.
•
Make sure the battery has not run out.
The power is
turned off
while the
wake-up logo
is displayed.
•
Make sure the battery has not run out.
(out of
service area)
is displayed.
•
Is reception good enough? (
▶
P. 38)
•
Is the product within the service area? (
▶
P. 38)
•
Is your hand off the area around the internal
antenna? (
▶
P. 34)
•
Is the au Nano IC Card (LTE) inserted? (
▶
P. 35)
•
Is the “Network Mode” correct?
A message
indicating
that charging
is necessary
is displayed.
•
The battery is almost empty. (
▶
P. 38)
The product
answers calls
when it
shouldn’t.
•
Is Answering memo set? (
▶
P. 38)
•
Is manner mode set? (
▶
P. 38)
•
Is auto answer set?
76