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Troubleshooting
139
A
pp
en
di
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USB (memory device)
Issue
Possible Cause and Solution
Page no.
A USB memory device is not detected, cannot
be saved to, or does not appear to function
when connected to the “USB to Device” port.
Check that the USB memory device is formatted to use the FAT/FAT32
fi
lesystem, and not set to “Write Protect” mode.
Disconnect the USB memory device, turn the instrument off t en
on, then reconnect the USB device. If the USB device still does not
function, it may be damaged or incompatible. Please try using a
d
iff
erent USB device.
–
The instrument pauses briefly when
connecting a USB memory device.
This is recognised behaviour when using large capacity (e.g. 8GB+)
USB memory devices.
–
USB MIDI, MIDI, Bluetooth® MIDI
Issue
Possible Cause and Solution
Page no.
The instrument is connected to the computer
using a USB cable (or a USB-MIDI adaptor),
however the software does not respond to key
presses.
Check that a USB MIDI driver is installed on the computer.
Check that “USB Audio Device” or “KAWAI USB MIDI” is selected in the
software’s input/output device settings.
Check that the instrument is not connected to a smart device using
Bluetooth MIDI.
The instrument cannot connect to the smart
device/app via Bluetooth.
Check that the instrument’s Bluetooth Audio/MIDI function is turned On.
Ensure that the mobile device’s Bluetooth function is turned On.
–
Try deleting the instrument’s Bluetooth connection using the mobile
device’s “Forget Device” function.
–
Try turning the instrument Off nd then On, and/or restarting the
mobile device.
–
MP3/WAV/SMF files
Issue
Possible Cause and Solution
Page no.
No sound can be heard when playing an MP3
or WAV audio file stored on a USB memory
device.
Check that the audio player volume is not set to 0.
Check that the format of the audio fi e is supported and listed in the
“Audio Player supported format speci
fi
cations” table.
An MP3/WAV audio file stored on a USB
memory device sounds strange, or does not
play back correctly.
Check that the format of the audio fi e is supported and listed in the
“Audio Player supported format speci
fi
cations” table.
Th
e fi
le transfer speed of the USB memory device may be too slow to
play the audi
o fi
le. Please try using a di
ff
erent USB memory device,
ensuring that it conforms to USB2.0 Hi-Speed standards.
When recording MP3/WAV audio files, the
volume is too low/too high (distorted).
Check the gain setting before recording the audio, and if necessary
adjust to increase/decrease the recording level.